Systems Engineer, Lab Operations

Overview TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. At TrendAI, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Your work goes beyond building a career—you will help protect what matters and play a vital role in shaping a safer, more trustworthy AI‑powered future. This position is based in our Austin, TX office and requires onsite presence three days per week. Responsibilities Leverage AI whenever possible to improve and enhance all aspects of the role’s responsibilities. Specific duties include: Deployment, automation, management, support and maintenance of on‑premise and cloud‑based test and production systems in AWS, Azure and Google Cloud. Maintain Linux and Windows server environments; VMware/vCenter, KVM, Proxmox and Nutanix environments. Configure authentication mechanisms such as Active Directory, SSSD, Samba, winbind, etc. Monitor infrastructure for compliance, vulnerabilities, and breaches and address any security issues identified. Maintain patching of all lab resources and proactively work with engineering teams to keep tools compliant. Develop and maintain bash and python scripts; apply automation tools and frameworks (e.g., Salt, Ansible). Deploy and support lab services such as DNS, DHCP, NFS, SMB, syslog, PXE boot environment, FTP, TFTP, etc. Collaborate with engineering to enable product feature development and testing through appropriate test applications. Assist in developing standards and best practices for infrastructure and security; help inform the development team. Maintain accurate, up‑to‑date documentation. Identify manual processes that can be automated and propose scalable, maintainable solutions. Evaluate new technologies, alternatives, and vendor products. Work closely with R&D Security and Information Security teams to ensure all security policies are followed and issues are addressed promptly. Provide professional, courteous, and prompt response to the engineering organization’s needs. Provide hands‑on support and troubleshooting for complex configurations. Work in a self‑directed role supporting multiple teams, install equipment in racks, and wire server connections as needed. Participate in an on‑call rotation for after‑hours and weekend support of critical cases. Qualifications Minimum 1 year utilizing AI for operations functions. Expert in Linux server administration. Expert in Windows Server administration. Expert in scripting with Bash and Python. Strong familiarity with networking concepts. Strong familiarity with hypervisors (VMware, KVM, etc.) and their administration. Over five years of experience provisioning, operating, and managing on‑premise and cloud environments. Clear written and verbal communication skills. Benefits Comprehensive medical, dental and vision insurance. Life insurance; short‑ and long‑term disability. Pre‑partum, maternity, parental, and medical leave. Mental health and wellness program. Adoption assistance. Pet insurance. 401(k) with company match. Paid Time Off. 14 annual holidays. Tuition assistance. Employee Resource Groups. Equal Employment Opportunity Trend Micro provides equal employment opportunity for all applicants and employees and does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and related medical conditions, national origin, ancestry, age, disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity. #J-18808-Ljbffr TrendMicro