Part Time Customer Service Representative

Part Time Customer Service Representative

Location: West Springfield, Massachusetts

Salary: $18.50 - $18.50

Job Category: Office Support

CoWorx Staffing is hiring a Part Time Customer Service Representative in West Springfield, MA area. Hours are Monday-Friday 10am-2pm $18.50/hour. In the Customer Service role, you are responsible for providing timely, professional, and customer-focused support to internal departments and external customers. This includes responding to inquiries, resolving issues, delivering accurate information, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to uphold company values in all interactions. Interested candidates please reference job code 242494 when responding to this ad.

Responsibilities:

• Respond promptly to customer inquiries via phone, email, text, or chat
• Provide accurate information on products, services, and processes
• Take ownership of customer issues and follow through until resolved
• Troubleshoot problems and offer appropriate solutions or alternatives
• Keep customers informed of progress, next steps, or resolution timelines
• Document interactions when required within company systems or logs
• Maintain up-to-date knowledge of company products, policies, and procedures
• Use available tools, resources, and company systems to support customers effectively
• Represent the organization positively in all interactions
• Maintain confidentiality and comply with privacy/data protection requirements
• Coordinate with fellow customer service representatives, sales accounts, and internal departments to support customer needs
• Seek feedback and use it to improve customer service quality

Desired Background/Skills:

• Previous Customer Service Business Office experience required
• Previous Microsoft Office experience required - Word and Excel

Other Information: Don't miss out on this excellent opportunity to join a hardworking, supportive team - apply with us today to get started! CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.