IT Operations Specialist

JOB DESCRIPTION
Job Title: IT Operations Specialist
Location: On-site - Spring Valley area, Southwest Las Vegas, NV
Shifts: Contractors will initially work during the Day, Monday-Friday 10am-6:30pm. However, the shift will eventually transition to one of the four designated shifts.
Day Mon-Fri - 10 am-6:30 pm
Night Wed-Sun - 5:30 pm-2 am
Day Sun-Thurs - 10 am-6:30 pm
Day Tues-Sat - 10 am-6:30 pm

Overview:
We are seeking a highly motivated and detail-oriented IT Operations Specialist to support our Technical Operations team within a dynamic and fast-paced Fusion Center environment. This role is based on-site in the Spring Valley area of Southwest Las Vegas and is instrumental in capturing, analyzing, and documenting key operational workflows and dependencies.

Key Responsibilities:
• Shadow multiple operations team members to observe day-to-day workflows and system interactions
• Document processes, dependencies, bottlenecks, and pain points in current technical operations
• Work closely with cross-functional teams to gather data and insights on end-to-end technical workflows
• Assist in developing process improvement recommendations and operational documentation
• Provide technical feedback and support where appropriate, aligning with operational goals
• Communicate findings effectively to both technical and non-technical stakeholders

Required Qualifications:
• Strong analytical and documentation skills
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively in an on-site, high-security environment
- Prior experience in at least two of the following technical domains:
• Real-time technical operations
• Advanced TCP/IP networking
• Cellular networks
• AWS cloud computing
• Kubernetes
• Windows workstation support

Preferred Qualifications:
• Experience in an operations center, NOC/SOC, or similar real-time support setting
• Familiarity with network monitoring tools, cloud-based diagnostics, or infrastructure automation
• Experience interacting with DevOps or Infrastructure teams in a production environment
• 5+ years of experience

Work Environment:
• This position is on-site at a secure facility in the Spring Valley area of Southwest Las Vegas
• Must be able to pass background screening and comply with facility access requirements