Technical Writer

About the Role We are looking for an experienced Technical Writer to own the documentation ecosystem for our Augmented Reality (AR) Data Collection operations. In this role, you will serve as the critical bridge between our engineering/research teams and the operational workforce collecting high-fidelity data in the field and lab environments. You will not just "write" documentation; you will design the information architecture that ensures safety, data integrity, and operational efficiency. You will document complex hardware setup procedures, rigorous data capture protocols, and troubleshooting guides for next-generation AR devices. Key Responsibilities • Create Operational SOPs: Author, edit, and maintain detailed Standard Operating Procedures (SOPs) for data collection pilots and large-scale studies. These documents must ensure 100% protocol adherence by non-technical operators. • Hardware Documentation: Produce clear, visual-heavy guides for the setup, calibration, hygiene, and maintenance of proprietary AR headsets, sensors, and motion capture rigs. • Translate Engineering Requirements: Collaborate with Research Scientists, Hardware Engineers, and Program Managers to distill complex technical requirements into user-friendly instructions for the operations team. • Quality Assurance & Feedback Loops: Observe data collection sessions (in-lab or via video) to validate the effectiveness of your documentation. iterate rapidly based on operator confusion or data quality feedback. • Safety Protocols: Work with EHS (Environment, Health, and Safety) teams to document safety guidelines for users navigating physical spaces while wearing immersive hardware. • Information Architecture: Manage the knowledge base (e.g., Confluence, internal Wikis), ensuring version control and easy access for a distributed workforce. • Multimedia Content: Create or coordinate the creation of instructional assets, including diagrams, flowcharts, and short video tutorials to supplement written text. Required Qualifications • Experience: 5+ years of experience as a Technical Writer, with at least 2 years focused on Hardware, Manufacturing, Operations, or AR/VR technologies. • Portfolio: A strong portfolio demonstrating your ability to write procedural documentation (SOPs), hardware user guides, or troubleshooting manuals. Please include samples of "Step-by-Step" instructions. • Technical Aptitude: Demonstrated ability to quickly learn proprietary hardware and software tools. You must be comfortable troubleshooting basic technical issues to document them accurately. • Visual Communication: Proficiency in capturing and editing screenshots/photos and creating diagrams (using tools like Snagit, Photoshop, Lucidchart, or Visio) to explain physical actions. • Tools: Expert-level proficiency in documentation platforms such as Confluence, Google Workspace, or specialized CMS tools (MadCap Flare, etc.). • Adaptability: Experience working in an Agile/Scrum environment where hardware and software specifications change rapidly. Preferred Qualifications • Domain Knowledge: Previous experience specifically with Augmented Reality, Computer Vision, or Machine Learning data pipelines. • Video Production: Ability to film and edit short instructional videos (Premiere Pro, Camtasia) for training purposes. • UX Writing: Experience writing on-device UI/UX copy or error messages for the data collection software. • Training Experience: Background in instructional design or delivering training sessions to operational staff. Core Competencies • Audience Empathy: The ability to write for a non-technical audience (data collectors) without losing the technical nuance required by engineers. • Attention to Detail: In data collection, a missed step means corrupted data. You must be meticulous. • Proactive Communication: The confidence to chase down Subject Matter Experts (SMEs) and extract the necessary information Omni Inclusive