Customer Service Representative

Join to apply for the Customer Service Representative role at North West Labs 4 weeks ago Be among the first 25 applicants Base Pay Range $19.00/hr - $22.00/hr Job Description Customer Service Representative Responsibilities Provide exceptional customer service to clients via phone, email, and chat Answer customer inquiries and resolve issues in a timely and professional manner Assist customers with product information, pricing, and order processing Upsell additional products or services to customers when appropriate Communicate effectively in English and Spanish (multilingual or bilingual skills preferred) Analyze customer needs and recommend suitable solutions Maintain accurate customer records and update information as needed Follow company policies and procedures to ensure customer satisfaction Collaborate with team members to achieve department goals Skills Excellent communication skills, both verbal and written Strong phone etiquette and active listening skills Ability to empathize with customers and provide effective solutions Sales-oriented mindset with the ability to upsell products or services Proficiency in English and Spanish (additional languages are a plus) Strong problem-solving and analytical abilitiesDetail-oriented with excellent organizational skills Ability to work well under pressure in a fast-paced environment Shift: 10am - 6pm Monday - Friday If you are a motivated individual who is passionate about providing exceptional customer service, we want to hear from you! Join our team as a Customer Service Representative and contribute to our mission of delivering outstanding support to our valued customers. Job Type: Full-time Benefits 401(k) Dental insurance Health insurance Paid time off Vision insurance Work Location: In person Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Medical and Diagnostic Laboratories Referrals increase your chances of interviewing at North West Labs by 2x. #J-18808-Ljbffr