ServiceNow Architect

Job Title: Service Now Technical lead / Architect


Location: Erlanger, KY (Remote)


Role Overview


We are looking for an experienced ServiceNow lead to design architecture and implementation of ServiceNow solutions across enterprise environments The ideal candidate will be responsible for defining the overall technical solution ensuring alignment with business requirements platform best practices scalability and governance standards



Key Responsibilities

• Define end to end ServiceNow solution architecture across modules such as ITSM ITOM ITBMSPM HRSD CSM SecOps GRC and custom applications
• Lead architecture and design workshops with business and technical stakeholders
• Translate business requirements into scalable secure and maintainable ServiceNow solutions
• Provide technical leadership to development integration and implementation teams
• Ensure adherence to ServiceNow best practices design standards and platform governance
• Architect and review integrations between ServiceNow and thirdparty systems using REST SOAP MID Server IntegrationHub and other enterprise integration patterns
• Design data model CMDB strategy service mapping approach workflows and automation frameworks
• Conduct solution reviews code reviews and architecture governance checkpoints
• Identify technical risks dependencies and mitigation plans during project lifecycle
• Guide platform performance optimization upgrade planning release management and instance strategy
• Collaborate with program managers business analysts developers and product owners to drive successful delivery
• Support estimation proposal creation roadmap planning and strategic advisory for ServiceNow initiatives

Required Skills Qualifications

• Bachelors degree in Computer Science Information Technology Engineering or related field
• Extensive experience in ServiceNow architecture design and implementation
• Strong hands on expertise in one or more ServiceNow modules such as ITSM ITOM HRSD CSM SPM SecOps or GRC
• Deep understanding of
  • ServiceNow platform architecture
  • CMDB and CSDM
  • Flow Designer Workflow
  • IntegrationHub
  • RESTSOAP APIs
  • Service Portal UI Builder
  • Security and access controls
  • Performance tuning and platform governance
• Experience designing enterprise scale integrations and complex workflows
• Strong understanding of Agile DevOps and Service Management frameworks
• Excellent stakeholder management communication and workshop facilitation skills
• Ability to lead teams and provide strategic technical direction

Preferred Qualifications

• ServiceNow Certified System Administrator CSA
• ServiceNow Certified Application Developer CAD
• ServiceNow Certified Implementation Specialist CIS in relevant modules
• ServiceNow Certified Technical Architect CTA or equivalent advanced certification preferred
• Experience in largescale digital transformation or enterprise service management programs

Key Competencies

• Solution architecture
• Enterprise integration design
• Platform governance
• Technical leadership
• Strategic thinking
• Problemsolving
• Stakeholder management
• Delivery excellence

Skills


Mandatory Skills : ServiceNow ITOM-ServiceMapping

Good to Have Skills : ServiceNow HRSD, ServiceNow ITOM-Discovery, ServiceNow ITSM