General Manager

The Hiller Companies, LLC has an immediate opening for General Manager. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.

Job Summary: The General Manager is responsible for the full scope of the operational functions of their division(s). This role manages a team of technicians, service coordinators, and project managers, providing leadership, guidance, and support. This position will identify and implement strategies to improve operational productivity and efforts to achieve/exceed the financial targets of the division. The General Manager will have overall responsibility for new business development, customer retention, employee engagement, P&L management, and operational effectiveness.

Job Responsibilities:

• Lead and manage the branch operations team, establishing and setting operational performance objectives and expectations, while providing support and leadership and growth to all branch employees
• Develop and implement operational plans and best practices, specific to the division, considering revenue and profitability targets by establishing procedures, workflows, and best practices
• Responsible for oversight, allocation, and proper utilization of all branch resources, including manpower, equipment, and materials
• Ensuring customer satisfaction is always at the forefront, with a heavy focus on relationship building, nurturing, delivering high-quality services, and promptly addressing customers' concerns if they arise. Prioritizing customer satisfaction will contribute to Hiller's reputation, growth, and profitability in the industry.
• Responsible for full scope P&L management of the branch operation. Actively contributing to revenue generation through identifying new business opportunities to drive growth, nurturing customer relationships, and collaborating with the Sales team to secure new business contracts.
• Partner closely with Finance to monitor costs and expenses within your division to ensure they are within budget and align revenue targets focusing on optimizing operational efficiencies to drive positive impact on division profitability.
• Evaluate financial performance, including revenue, expenses, and profitability to help you make informed decisions, identify areas for improvement, and take corrective actions as necessary.
• Commit to a culture of Safety and work with Safety partners to ensure employees have the required tools and PPE for the work being conducted.
• Establish quality control measures and ensure compliance with fire and life safety regulations and best practices.
• Partner closely with Regional VP to monitor costs and expenses within your division to ensure they are within budget and align with revenue targets focusing on optimizing operational efficiencies to drive positive impact on division profitability
• Responsible for holding weekly team meetings, monitoring project status, monitoring financials, ensuring change order opportunities are addressed in a timely fashion and project execution and billing status are communicated effectively.
• Collaborate with clients, contractors, and divisional leadership to understand project requirements, address concerns, and maintain a high level of customer satisfaction.
• Review contracts for interpretation of inclusions/exclusions for construction installation activities
• Keep abreast of industry trends, technological advancements, and regulatory changes related to Fire and Life Safety systems and incorporate them into project management practices.
• Other duties as required

What We Are Looking For:

• Bachelor's degree in business, construction management, project management, or a related field is preferred. Relevant certifications and extensive hands-on experience will also be considered in lieu of degree.
• Proven experience (15+ years) in managing fire & life safety business, preferably in a leadership or managerial role.
• Experience in managing P&L upwards of $30m
• Excellent communication and customer service skills, with the ability to interact professionally with clients and team members.
• Demonstrated leadership skills with the ability to manage and motivate a diverse team of technicians and subcontractors.
• Excellent project management abilities, including the ability to plan, organize, and prioritize tasks effectively.
• Proficient in reading and interpreting construction plans, blueprints, and technical specifications.
• Solid understanding of occupational health and safety standards and the ability to ensure compliance throughout the construction process.
• Detail-oriented with strong problem-solving skills and the ability to make sound decisions under pressure.
• Proficiency in relevant computer software and tools used in project management and fire alarm system design.
• Knowledge of NFPA code requirements
• Ability to work under pressure, meet deadlines, and adapt to changing priorities

Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.

We are proud to operate according to our Core Values: Put People First, Empower the Branches, Earn Customer Trust, Embrace the Challenge and Act with Integrity.

Most employee benefits start from the first day of employment, including:

• Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education
• Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off
• Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs
• Career advancement potential within a growing company.

Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.