Grooming Salon Manager

Your Petco Grooming Career As a Grooming Salon Leader at Petco, you will lead salon operations and team members, delivering expert grooming services to our valued customers' pets. Your passion for people and for pets will ensure a positive experience for our partners and exceptional care for every pet, leaving them looking and feeling their best. In addition to the opportunity to lead with purpose and showcase your grooming skills, creativity and passion for animals, Petco also offers a dynamic and rewarding environment, including: Competitive Pay + Incentive based on salon performance + Tips (Payment in accordance with the Grooming Salon Leader Incentive Plan details) Medical, dental, vision and more 401k and more Paid Time Off Petco Discounts All the supplies & equipment you need, including brushes, nail trimmers, clippers, blades, shampoo, sprays, tools, etc. State‑of‑the‑art equipment, including bathing system, kennels, tables, and dryers Career development and growth opportunities, such as Grooming Mentor and Grooming Instructor Job Summary The Grooming Salon Leader’s primary purpose is to lead and manage grooming salon operations and team members. The Grooming Salon Leader is responsible for delivering a high level of customer satisfaction, fostering a positive work environment, driving salon performance, and developing and coaching both entry‑level and seasoned groomers. In addition, the Grooming Salon Leader is responsible for performing expert‑level grooming services—including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning—while prioritizing the safety, comfort, and well‑being of the pets in our care. Essential Job Functions Oversee day‑to‑day operations of the grooming salon, ensuring smooth and efficient workflows, optimizing scheduling and grooming capacity, managing inventory levels, and executing staffing plans. Recruit, hire, train, and supervise a team of entry‑level trainees up to professional‑level grooming staff, providing coaching, feedback, training, and performance evaluations while fostering a positive and collaborative work environment that encourages teamwork, professional growth, and continuous learning. Create and manage efficient grooming schedules that optimize salon capacity, maximize productivity, and accommodate customer demand, balancing team availability with business needs to ensure coverage during peak hours. Monitor salon performance metrics such as revenue, customer satisfaction, and partner productivity, analyze data to identify areas for improvement, and develop action plans. Collaborate with store management to achieve sales targets and salon objectives, implementing strategies to drive growth, expand the customer base, and boost profitability. Interact professionally and effectively with pet parents, providing exceptional customer service, addressing grooming‑related inquiries, offering grooming recommendations, and providing timely and proactive resolution to questions or concerns. Stay abreast of grooming industry trends and best practices to enhance your grooming skills and your team’s skills. Independently perform professional grooming services—including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning—according to pet parent’s instructions and adhering to breed standards and company policies and procedures. Operate and maintain various grooming instruments, including clippers, blades, shears, brushes, and dryers. Evaluate individual needs of each pet, taking into consideration coat type, skin conditions, and temperament. Educate and provide custom recommendations to pet parents on grooming maintenance and home‑care practices & products to promote the overall well‑being of the pet. Always ensure the well‑being and safety of every animal in the salon, monitoring pets for signs of discomfort, illness, or injury, and promptly reporting any concerns to pet owners and store management. Perform quality checks to maintain a clean and safe grooming area and salon, disinfect and sanitize grooming tools and equipment, perform daily and weekly cleaning duties in the salon, and adhere to Petco hygiene and sanitation policies, including cleaning air filters, vents, and drains. Utilize expert knowledge and understanding of Petco’s grooming policies, standards, and guidelines to ensure safety, quality, and consistency in all activities and areas of the grooming business, holding salon team members accountable for safety and quality standards. Education/Experience 2 or more years’ experience as a professional groomer and/or completion of a technical grooming training program. Strong leadership skills, with a desire to lead, train, and develop people, with 1‑2 years previous experience of salon management or related field, preferred. High‑school diploma or GED preferred, though not required. Very strong verbal and written communication skills for interactions with pet parents and grooming team members. Expert knowledge of various dog breeds, grooming requirements, common health issues and behaviors. Expert‑level proficiency in breed‑specific cuts, styling techniques, and grooming standards. Genuine passion for animals with a desire to continue a career in pet grooming. Strong decision‑making and problem‑solving skills, using grooming experience and knowledge to solve problems in moderately complex situations, with guidance from Solutions Manager or Store General Manager when necessary. Results‑driven, with focused commitment on salon productivity, performance, growth, and improvement. Strong attention to detail, ensuring grooming services are executed accurately and to the highest standards. Capable of handling pets of all sizes and temperaments with care and empathy. Available to work full time at a minimum of 35 hours per week, including weekends, evenings, and holidays, as needed by the Pet Care Center’s grooming schedule. The majority of job duties are conducted indoors in the grooming salon. The position requires bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time. Position may require exposure to heights using a two‑step ladder or other support tools, such as vacuums, to perform assigned cleaning and maintenance duties. A large amount of this partner’s time will be spent in direct contact with our pet parents and their dogs, and the remaining time will be with the other salon partners. The work environment can be noisy and wet. Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. #J-18808-Ljbffr