Front Office Manager

Job Description

Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary: 

The Front Office Manager oversees all operational activities of the hotel’s Front Office to deliver the highest standards of service while meeting and exceeding financial goals. This role provides clear direction to staff, observes performance, and fosters continuous improvement. Responsibilities include hiring, training, supervising, and developing front office staff while maintaining Kindred’s standards of excellence. The manager also ensures guest satisfaction, resolves concerns, and drives a culture of anticipatory service across Front Desk, Night Audit, Bell/Valet, and Concierge operations.

Job Specifications: 

• Starting Wage: $57,784.00 - $81,225.00 + Annual bonus
• Employment Type: Year Round 
• Shift Type: Full Time 
• Minimum Age: At least 18 years of age 
• Housing Availability: Yes  

Job Responsibilities: 

Strategic Planning & Setup

• Develop standard operating procedures (SOPs) for front desk, guest services, Valet/Bell and concierge.
• Select and implement front office software systems (PMS, POS, CRM).
• Design front office layout and ensure ergonomic, guest-friendly setup.

Staffing & Training

• Recruit, interview, and onboard front office team members.
• Conduct training programs on hospitality standards, systems, and brand values.
• Cross train staff for flexibility across roles

Policy & Compliance

• Establish cash handling, check-in/check-out, and guest privacy policies.
• Ensure compliance with local laws, safety regulations, and brand standards.
• Set up master key control and security protocols.

Post-Opening Responsibilities:

• Ensure guest service standards are consistently applied and that all hotel and departmental policies are followed.
• Proactively anticipate guest needs, coordinating with other departments to exceed expectations.
• Manage departmental budgets, forecasts, and financial accuracy, including billing, bag drops, petty cash, gratuities, and upgrades.
• Respond quickly and appropriately to guest concerns to ensure satisfaction, monitoring guest feedback platforms (e.g., Medallia)
• Oversee VIP services, solicit guest feedback, and ensure all guest inquiries and calls are addressed within 24 hours.
• Provide leadership, coordination, and evaluation for all front office departments.
• Facilitate quarterly departmental meetings and represent Front Office in pre-conference meetings, management trainee sessions, and hotel leadership meetings.
• Prepare and submit accurate management reports in a timely manner.
• Organize weekly schedules for the Front Office team based on business levels, groups, and operational needs.
• Lead and support on-the-job and ongoing training, ensuring team development and recognition of internal talent.
• Hire, coach, and hold team members accountable through consistent feedback, training, and progressive discipline.
• Maintain professional appearance, demeanor, and ethics when interacting with guests and staff.
• Support employee engagement, goal setting, and growth opportunities through open dialogue.
• Monitor and approve payroll for front office departments.
• Ensure safety practices and emergency procedures are consistently followed by staff and guests.
• Build strong working relationships with other department leaders to ensure collaboration and communication.
• Promote sustainability by supporting Vail Resorts’ Journey to Net Zero initiatives.
• Empower associates to deliver excellent service, encourage continuous improvement, and ensure clear understanding of expectations.
• Perform additional tasks and projects as assigned. 

Job Requirements: 

• High school diploma required; college degree or equivalent experience, preferred.
• Minimum two years of hospitality experience in a property of similar size and quality, preferred.
• Experience across multiple departments (Front Office, Housekeeping, Concierge, F&B), preferred.
• Proficiency with Microsoft Office (Excel, Word, Outlook), required.
• Ability to read, comprehend, and present detailed information in English, both verbally and in writing, required.
• Strong organizational skills and attention to detail, required.
• Ability to stand for up to 8 hours, bend, and lift over 20 pounds, required.
• Ability to work safely with hazardous/caustic cleaning chemicals, required.
• Flexible schedule including evenings, weekends, and holidays, required.
• Ability to perform well under pressure, required.
• Proficiency with OPERA Hotel Management System, preferred.
• Bilingual in Spanish, preferred.

The expected pay range is $57,784.00 - $81,225.00 + Annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  516538
Reference Date: 08/08/2026 
Job Code Function: Front Office