Service Specialist

$19 per hour

Gallagher Benefit Services, Inc.

Service Specialist

A Service Specialist is a position in the Service Center and is responsible for superior customer service to the employees or clients for Gallagher/Pierce Group Benefits. Position details include a pay of $19/hr, hours from Monday to Friday 8:30am to 5pm EST, and a location at 4928 Linksland Drive, Holly Springs, NC. The role offers a hybrid schedule after training (1 week remote, 1 week in office) and benefits start on day one.

How you'll make an impact:

Provide excellent service for NC, SC, and VA clients and their employees
Maintain strong understanding of products, carriers, platforms
Ability to navigate carrier portals
Assist clients and employees with payroll discrepancies, billing questions, claim assistance, and QLE/MYE transactions
Ability to enroll in all states (NC, SC, VA) if needed
Expected turn-around time for all inquiries is 1 business day
Expected turnaround time for Client Services inquiries is 2 business days
Review and document open ticket status every 2 days, if not closed or on hold
Rotate in chat assignments
Pull VM and distribute as assigned
Assist with UW Memos (agent unassisted, etc.) as needed
Complete processing documents accurately and timely, within 2 business days of completion
Respond accurately and promptly to inquiries regarding claims, benefits, and eligibility
Thoroughly and accurately document communication and correspondence in ticketing system
Participate in training as assigned by Senior Service Specialists/Department Manager/other
Accurately assess priorities and adjust as needed
Maintain HIPAA compliance
Responsible for reviewing central location for up-to-date processes and procedures
Other duties as assigned

About you: Required: High School diploma or equivalent. Minimum 5 years related experience. Current Life, Accident & Health Resident State Insurance License or ability to successfully obtain license within 3 months of hire date. Ability to work overtime as business need requires. Exceptional customer service skills with a strong knowledge of carrier claims processing and billing procedures. Working knowledge of Microsoft Windows applications and Microsoft Office. Excellent verbal and written communications. High organizational abilities. Works well individually or within a team. Ability to adapt to change

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Vacancy posted 3 days ago

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