Patient Services Rep

Job Title: Patient Services Rep Location: Barnabas Health Medical Group, 59 Newark St, Hoboken, NJ 07030 Pay Range: $21.07 - $26.22 per hour Job Overview The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedule patient appointments, and perform routine clerical tasks. The PSR acts as a practice ambassador contributing to overall patient experience, safety, and privacy. Essential Functions Perform patient check‑in and check‑out functions Answer routine questions in person and over the telephone Perform basic clerical functions such as copying, scanning, faxing, sorting, and distributing mail Create and maintain health record information, files, and organize as needed Coordinate with insurance providers and handle pre‑authorizations and certifications as necessary Qualifications Required: High School Diploma or General Education Degree (GED) Relevant experience and/or training, or equivalent combination of education and experience Demonstrates a clear understanding of the importance of patient satisfaction and safety Strong oral and written communication skills Attention to accuracy and detail Ability to multitask and work under pressure Ability to work independently and in a team environment Preferred: Bilingual (Spanish) Associates Degree or Bachelor's Degree Previous medical receptionist experience or background in general office (1‑2 years) Knowledge of medical terminology and electronic medical record (EMR) systems Scheduling Requirements Day shift Monday‑Thursday, 11:00 am‑7:30 pm Friday, 9:00 am‑5:30 pm Possible rotating weekend coverage Full‑Time, 40 Hours Per Week Benefits Paid Time Off including Vacation, Holidays, and Sick Time Retirement Plans Medical and Prescription Drug Insurance Dental and Vision Insurance Disability and Life Insurance Paid Parental Leave Tuition Reimbursement Student Loan Planning Support Flexible Spending Accounts Wellness Programs Voluntary Benefits (e.g., Pet Insurance) Community and Volunteer Opportunities Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon ....and more! Equal Opportunity Employer #J-18808-Ljbffr RWJBarnabas Health