On-Site Specialist

Since 1988, CTI has been a trusted leader in audio-visual solutions, built around one core mission: delivering a fantastic customer experience. Our success comes from our people and the way we work together to support our clients.

And here is the truth: our people are what set us apart.

We are not looking for someone who just wants to punch a clock. We are looking for someone who takes pride in their work, enjoys solving problems, and wants to be part of a team where collaboration, growth, and fun are all part of the job (yes, fun is mandatory).

If you are passionate about audio-visual technology, enjoy being the go-to technical resource on-site, and thrive in a client-facing environment where no two rooms are exactly the same, you might be exactly who we are looking for.

About the Role

This is a full-time, on-site Field Specialist role supporting one of our clients in Manhattan, NY. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, with no weekends and no on-call rotation. This person will be the steady on-site AV resource who keeps conference rooms, collaboration spaces, and meeting technology running smoothly for the client every day.

What You'll Be Doing

As an On-Site Field Specialist at CTI, you are the trusted technical presence embedded with the client. You will support day-to-day AV operations, troubleshoot meeting room issues, perform system checks, assist with room readiness, and help ensure users have a smooth, professional meeting experience.

• Providing daily on-site AV support for conference rooms, collaboration spaces, and meeting technology
• Troubleshooting Cisco-based room systems, Cisco Pro Boards, Cisco codecs, and related conferencing equipment
• Supporting rooms that integrate Crestron control systems with Cisco conferencing technology
• Troubleshooting audio, video, control, network connectivity, room scheduling, and user experience issues
• Supporting sound masking systems and Biamp DSP environments, including basic checks, troubleshooting, and escalation when needed
• Performing room checks, preventative maintenance, equipment resets, firmware coordination, and readiness support for meetings and events
• Providing basic user support, client handoff, and training so employees feel confident using the room technology
• Documenting issues, communicating updates clearly, and coordinating with CTI service, engineering, programming, and client IT teams as needed

What Makes Someone Successful in This Role

At CTI, skill matters, but mindset matters just as much. In an on-site role, your consistency, communication, and customer-first approach are what make the difference.

• You take ownership of the client experience and understand that reliable meeting technology matters
• You are calm, professional, and solutions-focused when users need help quickly
• You communicate clearly with both technical and non-technical stakeholders
• You can work independently onsite while staying connected to the broader CTI team
• You are proactive about room readiness, preventative maintenance, documentation, and follow-through
• You genuinely care about delivering a fantastic customer experience every time

What You Bring

• 3+ years of commercial audio-visual experience, preferably in field service, onsite support, commissioning, or enterprise meeting room support
• Hands-on experience troubleshooting Cisco-based conferencing environments, including Cisco codecs and Cisco Pro Boards
• Experience with Crestron control systems and integrated conference room technology
• Working knowledge of Biamp DSP, microphones, speakers, and conference room audio troubleshooting
• Familiarity with sound masking systems and how they impact the user experience in office environments
• Basic AV/IT networking knowledge, including IP-connected devices, room systems, endpoint connectivity, and escalation to IT when needed
• Strong customer-facing communication skills and a service-first mindset
• A willingness to keep learning, stay curious, and jump in wherever needed because teamwork is how we win

Education:
Associate degree preferred, but not required. We value experience, attitude, and aptitude just as much as formal education.

Why CTI?

We believe our success starts with investing in our people. At CTI, you are not just filling a role. You are building a career. We are committed to helping our employees grow professionally and personally through hands-on experience, training, and opportunities to advance.

You will be part of a team that:

• Supports each other and works collaboratively across departments
• Takes pride in delivering high-end, quality solutions
• Knows how to work hard and have fun doing it

What's In It For You

• Base salary $85k-$115k/yr (DOE).
• Employer-matched medical and dental insurance (available after 60 days of employment).
• Employer-matched 401 (k) up to 3% (after 6 months of employment).
• Monthly bonus eligibility that is based off a results-oriented incentive plan (after 3 months of employment).
• A graduated PTO program, all major holidays off, and three "floating" holidays are available upon your first day of employment.
• Special gifts for significant life events, such as marriage, childbirth, and house buying.
• Cell phone reimbursement plan.
• Long and Short Term Disability 100% paid by CTI.

CTi is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.