Helpdesk Technician

Job Number: R0242174 Helpdesk Technician Opportunity Your combination of people skills and technical expertise makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting the DoD? We're looking for a Helpdesk Technician with a solid background in Windows operating systems to work within classified environments, providing in-depth support and leading problem‑solving and implementation efforts for specific software and hardware for customers in support of mission‑critical applications. You will work as part of a dynamic team to manage service offerings and ticketing, provide troubleshooting experience, and document best practices. You will assist with software and hardware problems for domain users and assist with maintaining the configuration baseline for workstations. We're looking for a service‑focused team member who thrives on the opportunity to help DoD users solve problems. You will provide in-depth support and lead problem‑solving and implementation efforts for specific technology products or applications. You'll apply specific functional knowledge and working and general industry knowledge. As a system administrator on our team, you'll collaborate and develop innovative solutions to enable secure and reliable operations of enterprise computer systems. You'll work individually or in a small integrated team. You'll ensure project completion and provide guidance and direction to lower‑level technicians, specialists, and managers. Your technical expertise will be vital as you identify problem areas and opportunities for improvement in a mission‑critical network. We focus on growing as a team, so you'll share your expertise through leadership and mentoring as you help the teamwork through challenges and develop new methodologies. As a technical leader, you'll identify new opportunities to modernize the network to help your customers meet their needs. Join our team and solve daily challenges as we improve and enhance the cyber maturity profile of DoD systems across the enterprise. You Have 1+ years of experience providing support to an IT operations environment Experience as a Tier 1 helpdesk technician or responding to incident tickets Experience with Active Directory, virtualization, and basic networking Ability to install, configure, troubleshoot, and maintain hardware and software on Windows and Unix operating systems Ability to work and multitask in a fast‑paced environment, and identify, track, monitor, and prioritize requests Ability to author, interpret, and analyze technical documentation Active TS/SCI clearance; willingness to take a polygraph exam HS diploma or GED DoD 8570 IAT Level II Certification such as Security+ CE (or equivalent) Nice If You Have Experience with Jira and the Atlassian Suite of tools Experience leading a team of technicians across multiple sites Knowledge of call center best practices, including forecasting and scheduling, inbound technical triage, ticket tracking, and escalation Knowledge of VMware and Hyper‑V Ability to work with Security Technical Implementation Guides and group policies Bachelor's degree Clearance Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required. Compensation and Benefits Full‑time and part‑time employees working at least 20 hours a week are eligible to participate in Booz Allen's benefit plans, including health, life, disability, and retirement benefits, paid leave, professional development, tuition assistance, work‑life programs, and dependent care. Compensation for this position ranges from $62,000.00 to $141,000.00 annually, depending on factors such as location and experience. This posting will close within 90 days from the posting date. Equal Opportunity All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law. #J-18808-Ljbffr Socket.dev