Shipping & Receiving Clerk

Freight Order Management Position This position is responsible for freight order management, making and tracking delivery appointments, resolving customer PO due date conflicts, coordinating with internal and external supply chain partners, tendering loads to carriers, maintaining order and load status information in TMS systems, handling, communicating and resolving delivery exceptions, reporting and investigating over, short or damage incidents, maintaining customer KPI scorecards, and responding timely to customer inquiries.At Midwest Refrigerated Services, we are driven by our Midwest Values of:ModestyIntegrityDependabilityWork EthicEfficiencySafetyTrustIt is the expectation that all employees exemplify these values.General Accountabilities include:Customer Service for Facility CustomersSchedule Inbound/Outbound Delivery AppointmentsManage Paperwork Flow between Shipping & Receiving Office and WarehouseCheck-in drivers and direct them to a door for unloading/loadingRemoving/Placing Seals on Trailer DoorsMaintaining & Tracking AppointmentsResolving Customer ProblemsMaintaining Load & Order Status in TMS SystemClaim ManagementCustomer InquiriesMaintaining KPI ScorecardsOther Duties as Assigned by ManagementSkills Required:SAP Experience (Preferred)Positive AttitudeCommunication SkillsGood Problem Solving & Decision Making SkillsAttention to Detail & Organizational SkillsAbility to Follow Instructions CloselyAbility to Function Effectively in a Team & Fast Pace EnvironmentPrerequisites:High School Diploma (or equivalent)Strong Computer Skills (Microsoft Office)Strong Phone Skills/EtiquettePrevious Experience in Customer Service (a plus)Performance Measurements:Company Benefits:Paid Time Off!$500 Referral Program - Refer hard working employees, get paid up to $500 per referral!Medical, dental, and vision insuranceCompany paid - life insurance and disabilityFlexible Spending AccountHoliday pay401K with company matchWe encourage Veterans to apply. Each applicant will be required to pass all pre-employment testing. We thank all applicants in advance for their interest; however, only those applicants who are being considered for an interview, or are currently employed by MRS, will be contacted.Midwest Refrigerated Services, Inc. is an Equal Opportunity Employer and a drug-free workplace.Monday-Friday, 5:30am to 2:00 pm