Wellness Technician - Massage Therapist

Job Description

Job Description

Wyndham Grand Rio Mar is looking for GRAND people like you! At Wyndham Grand Rio Mar, our people are our greatest treasure. Every smile, every effort, every shared moment shapes experiences that enrich lives and touch souls. We are more than a workplace. We are a community where your growth, ideas, and well-being matter. From meaningful learning opportunities to benefits that enhance life on and off the clock, we invest in our people because when they thrive, our guests and community thrive too. For almost 30 years, we have celebrated each success, built connections, and created joy together. Join a team that uplifts one another, transforms moments into memories, and helps make Wyndham Grand Rio Mar the most admired and transformative hospitality brand in the world.

Your impact starts here!

Job Summary

The Massage Therapist plays a key role in delivering exceptional guest experiences through professional, personalized, and results-driven spa services. This role is responsible for providing massage therapy, body treatments, and hydrotherapy services that exceed guest expectations in a welcoming, tranquil, and service-focused environment. A deep passion for wellness, strong attention to detail, and a commitment to service excellence are essential.

Education & Experience

• High school diploma or equivalent required.

• Bilingual proficiency (English and Spanish) is strongly preferred.

• Minimum 2 years of professional experience performing massage therapy experience, ideally in a luxury spa or hospitality setting.

• Certification from an accredited massage/bodywork institution.

• Must possess a valid Massage Therapist License.

• Strong knowledge of anatomy, physiology, and treatment protocols.

• Proficiency in additional therapies and wellness modalities is a plus.

• CPR/AED certification preferred.

• Ongoing professional development in current massage trends and techniques encouraged.

Skills & Competencies

• Has the ability to deliver personalized, attentive service that anticipates guest needs and exceeds expectations.

• Demonstrates expert knowledge in anatomy, physiology, and massage techniques, including contraindications and client safety considerations.

• Has the ability to consult effectively with guests, assess physical needs, and recommend appropriate massage services and wellness enhancements.

• Can demonstrate expert knowledge in sanitation and disinfection standards following OSHA and Puerto Rico Health Department guidelines.

• Is comfortable working in a fast-paced, luxury spa environment with a strong focus on guest satisfaction.

• Can upsell treatments and retail products in a warm and non-intrusive manner.

• Has the ability to communicate clearly and empathetically with guests from diverse backgrounds.

Physical Requirements

• Ability to work flexible hours, including weekends and holidays as required.

• Must be able to perform physical activities related to massage/body treatments including standing, bending, stretching, and repetitive motions for extended periods.

• Ability to stand for long periods of time when needed.

• Ability to lift and carry up to 25 pounds and assist with light physical tasks when needed.

Set between the Atlantic coast and the foothills of El Yunque, Puerto Rico's only tropical rainforest, Wyndham Grand Rio Mar spans 600 acres in Rio Grande, just a short drive from San Juan. Here, two championship golf courses wind through rainforest and coastline, a mile of secluded beach meets the Mameyes River, and nearly a dozen restaurants and lounges bring the island's flavor to every table. It is a rare setting where mountain, river, and sea come together, and for almost 30 years it has been a place where careers grow alongside unforgettable guest experiences. Join us, and become part of work that changes lives, starting with your own.

From opportunities for learning and growth to benefits that help our team live better lives, we’re always finding ways to foster a fun and inclusive environment.

EOE M/F/Disabled/Vet/Drug Free Workplace