Care Manager (Remote)

Purpose This role supports the Dual Special Needs Population (DSNP) in Maryland. Under minimal supervision, the Care Manager conducts thorough research and analysis of members medical and behavioral health needs, along with the key drivers influencing healthcare utilization and costs. The Care Manager partners closely with members and the interdisciplinary care team to develop and implement person‑centered plans of care that promote a positive member experience, improved health outcomes, and cost‑effective service delivery. We are seeking a bilingual Care Manager to enhance communication, cultural responsiveness, and engagement with our diverse DSNP member population. The position is remote with the expectation that the selected candidate resides within the greater Baltimore metropolitan area and will attend periodic in‑person meetings, training sessions, or other business‑related activities at a CareFirst location. Essential Functions Identifies members with acute/complex medical and/or behavioral health conditions. Engages onsite and/or telephonically with member families and providers to develop a comprehensive plan of care to address the member's needs at various stages along the care continuum. Identifies relevant CareFirst and community resources and facilitates program, network, and community referrals. Collaborates with member and the interdisciplinary care team to develop a comprehensive plan of care to identify key strategic interventions to address member's medical, behavioral and/or social determinant of health needs. Engages members and providers to review and clarify treatment plans ensuring alignment with medical benefits and policies to facilitate care between settings. Monitors, evaluates, and updates plan of care over time focused on member's stabilization and ability to self‑manage. Ensures member data is documented according to CareFirst application protocol and regulatory standards. Qualifications Education Level: High School Diploma or GED. Licenses/Certifications Upon Hire Required: RN – Registered Nurse – State Licensure and/or Compact State Licensure RN- Registered Nurse in MD, VA, or Washington, DC. Experience: 5 years clinically related experience working in Care Management, Discharge Coordination, Home Health, Utilization Review, Disease Management or other direct patient care experience. Bilingual – fluent in Spanish. Preferred Qualifications: Bachelor's degree in nursing. CCM/ACM or other RN Board Certified certification in case management. Previous experience with Medicare and/or Medicare Advantage patient populations with multiple co‑morbidities, complex needs, social determinants of health and/or barriers to care. Bilingual – fluent in Spanish. Skilled in typing and working within various web‑based platforms. Knowledge, Skills and Abilities (KSAs) Knowledge of clinical standards of care and disease processes. Ability to produce accurate and comprehensive work products with minimal direction. Ability to triage immediate member health and safety risks. Basic understanding of the strategic and financial goals of a health care system or payer organization, as well as health plan or health insurance operations (e.g., networks, eligibility, benefits). Excellent verbal and written communication skills, along with the telephonic and keyboarding skills necessary to assess, coordinate and document services for members. Knowledgeable of available community resources and programs. Proficient in the use of web‑based technology and Microsoft Office applications such as Word, Excel, and PowerPoint. Ability to provide excellent internal and external customer service. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging. Salary Range $72,216 – $143,429. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401(k) contribution programs/plans (all benefits/incentives are subject to eligibility requirements). Department DSNP Care Management Equal Employment Opportunity CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Where to Apply Please visit our website to apply: Federal Disqualification / Physical Demand Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs. Physical Demands The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key, and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted. Sponsorship in US Must be eligible to work in the U.S. without Sponsorship. #J-18808-Ljbffr