Behavioral Health Operations Manager

Job Description

Job Description

Behavioral Health Operations Manager

South Florida Behavioral Health Associates (Memory Works) | An HG Doctors Division

Location: Boca Raton, FL | Regular travel to Delray Beach and Hallandale Beach
Position type: Full time | Work setting: On site across three offices

Lead the operations that make better care possible

Strong behavioral health care depends on more than the appointment itself. It takes accessible scheduling, reliable follow through, supported providers, and a team that delivers a welcoming patient experience. We are seeking a Behavioral Health Operations Manager to bring those pieces together across our three South Florida locations and help grow the division.

Based in Boca Raton, you will take ownership of daily operations for South Florida Behavioral Health Associates (Memory Works), an HG Doctors division serving Delray Beach, Boca Raton, and Hallandale Beach. You will work closely with executive leadership and clinical providers to strengthen performance, develop staff, build referral relationships, and turn business goals into consistent execution.

This is a hands on management opportunity for someone who enjoys solving problems, developing people, and building a stronger business. You should be as comfortable coaching a team member or resolving a scheduling bottleneck as reviewing performance reports or meeting a prospective referral partner.

What you will own

Daily operations and patient access

Oversee daily administrative operations across all three locations, establishing consistent workflows, service standards, and accountability.

Manage scheduling, intake, referral processing, registration, insurance verification, authorization tracking, and follow up so patients can move efficiently from inquiry to appointment.

Optimize provider schedules and office coverage; address unused appointment capacity, cancellations, no shows, and delays in access to care.

Coordinate with clinical leaders and support departments to resolve operational issues, maintain office readiness, and support reliable service delivery.

Address patient concerns with professionalism and discretion, escalating clinical concerns promptly to the appropriate licensed provider.

Team leadership and accountability

Lead administrative and support staff, including hiring, onboarding, training, scheduling, coaching, performance reviews, and corrective action in coordination with HR and leadership.

Set clear expectations, conduct regular team meetings, and build a culture of ownership, respectful communication, and dependable follow through.

Develop practical procedures, cross training, and coverage plans that support consistent performance across locations.

Business development and division growth

Develop and execute a business development plan with measurable goals for referrals, new patient appointments, and sustainable revenue growth.

Build and maintain relationships with appropriate referral sources, including physician practices, senior communities, care coordinators, and community organizations.

Strengthen collaboration with HG Doctors medical offices to help patients connect with appropriate behavioral health services.

Conduct referral outreach, office visits, presentations, and community engagement activities; maintain a clear record of contacts, opportunities, and follow up.

Partner with marketing to communicate available services and evaluate campaigns based on qualified inquiries, scheduled visits, completed visits, and acquisition costs.

Identify opportunities to expand access, improve service capacity, and develop services in collaboration with clinical and executive leadership.

Financial performance and operational improvement

Monitor division and location performance, including visit volume, provider schedule utilization, staffing costs, expenses, revenue, and profitability.

Partner with billing and revenue cycle teams to address eligibility issues, authorization gaps, claim denials, collection barriers, and administrative documentation deficiencies.

Support budgeting and expense management; recommend staffing and workflow changes based on demand, productivity, and financial results.

Prepare concise performance reports for leadership that explain results, identify root causes, and assign corrective actions with owners and deadlines.

Lead improvement initiatives from planning through implementation and verify that changes produce measurable results.

Quality privacy and operational readiness

Work with clinical leadership, HR, and compliance resources to maintain administrative practices consistent with organizational policies, patient privacy requirements, and applicable payer requirements.

Track operational requirements such as staff training, provider credentialing status, and authorization processes in coordination with the responsible teams.

Maintain clear escalation processes for patient safety concerns, sensitive complaints, and urgent operational issues.

This is an administrative leadership role. Clinical assessment, diagnosis, treatment decisions, and clinical supervision remain the responsibility of appropriately licensed professionals.

How success will be measured

Success means stronger team performance, dependable operations at every office, and growth that translates into completed visits and improved financial results. You will be expected to monitor patient access, referral conversion, visit volume, schedule utilization, no show and cancellation trends, patient experience, staffing efficiency, and progress against the division’s operating goals.

What you bring

Required qualifications

At least 3 years of progressive healthcare operations or practice management experience, including direct responsibility for staff supervision and operational performance.

Experience managing patient access, scheduling, insurance workflows, and coordination with billing or revenue cycle teams.

Demonstrated ability to build referral relationships, support business development, or deliver measurable practice growth.

Ability to interpret operational and financial reports, identify performance gaps, and implement practical solutions.

Strong leadership, organization, communication, and problem solving skills, with the judgment to handle sensitive patient and employee matters.

Working proficiency with electronic health records, practice management systems, Excel, and standard business applications.

Ability to work on site in Boca Raton and travel regularly to Delray Beach and Hallandale Beach, adjusting location coverage to business needs.

Preferred qualifications

Bachelor’s degree in business administration, healthcare administration, or a related field; an equivalent combination of relevant education and experience will be considered.

Experience in outpatient behavioral health, mental health, psychiatry, psychology, or a related practice setting.

Experience overseeing multiple offices and partnering with licensed providers.

Familiarity with Medicare, Medicare Advantage, and commercial insurance workflows.

Established relationships with South Florida healthcare or community referral sources.

Why join HG Doctors

You will have the opportunity to shape how an entire division operates and grows. The scope includes meaningful collaboration with executive leadership, close partnership with providers, and the ability to see the direct impact of your work on patients, staff, and business performance.

For a manager ready to take broader ownership, this role offers a combination of multi location leadership, process improvement, and business development. We are looking for someone who takes initiative, follows through, and brings thoughtful solutions that help the division move forward.

Apply

Submit your resume through ZipRecruiter. In a brief introduction, tell us about a healthcare operation you helped improve or grow, your role in the effort, and the measurable results you achieved. Please also describe your staff leadership experience and ability to travel among our three locations.

Bring your operational discipline, leadership, and growth mindset to South Florida Behavioral Health Associates (Memory Works), an HG Doctors division.

HG Doctors, LLC, is celebrating more than 40 years in business. Through our flagship location, Hallandale Medical Center, and our Delray Beach location, Delray Medical & Dental, we have been providing world-class medical care and support to our patients and their families in the Hallandale Beach, Delray Beach, and surrounding areas. Our culture is family centric. From employees to patients, we are all a part of the “FAMILY”.

Company Description

HG Doctors, LLC, is celebrating more than 40 years in business. Through our flagship location, Hallandale Medical Center, and our Delray Beach location, Delray Medical & Dental, we have been providing world-class medical care and support to our patients and their families in the Hallandale Beach, Delray Beach, and surrounding areas. Our culture is family centric. From employees to patients, we are all a part of the “FAMILY”.