HERO Case Manager

Job Description

Job Description

HERO Case Manager

Each HERO (Housing Empowering Recovery Opportunities) Case Manager will work in the program to assist clients who are homeless, have a substance use disorder, and are at risk of overdose to obtain a housing subsidy and provide case management services to support their recovery.

Full-time / Non-Exempt

Pay Range begins at $24.00

MINIMUM QUALIFICATIONS

Bachelor’s degree in social work, Psychology or related field preferred, 2 years’ experience working with homeless population and/or lived experience required. Candidates with an associate’s degree plus a minimum of 3 years’ experience will be considered. CCB certification a plus. Must have excellent verbal and written communication skills and knowledge of community resources.

Knowledge of, or ability to quickly develop competency with, issues related to homelessness, effective intervention techniques, and basic understanding of mental health and substance abuse issues.

Must be able to work independently and in the community, maintain good working relationships with organizational staff and partners, and represent the values and philosophy of McCall in all interactions.

Must be able to work effectively with populations that have experienced vulnerability, trauma, economic poverty, incarceration, substance use, developmental delays, compromised mental wellness, brain injuries, literacy and numeracy issues, and/or other conditions or situations that have impacted housing stability.

Ability to speak Spanish preferred.

Valid Driver’s license is required.

BENEFITS

• 4 Weeks of PTO that increases with years of service
• 11 Paid Holidays
• Medical & Dental Insurance - with large employer paid premium
• Life Insurance - 100% employer paid
• Voluntary Vision Insurance
• AFLAC Voluntary Benefits
• 403(b) Retirement Plan with employer match
• Tuition Reimbursement
• Tuition Discounts at participating schools
• Public Service Loan Forgiveness (PSLF)
• NHSC Federal Loan Repayment (for approved sites)
• Employee Assistance Programs (EAP)
• 2 Gym Membership Options

AGENCY OVERVIEW

The McCall Behavioral Health Network is a nonprofit organization whose mission is to inspire hope and promote wellness and healing through a continuum of behavioral health services — prevention, treatment, recovery support, and community engagement — for individuals of all ages and families across Western Connecticut. For more than 50 years, we have reached out to those who often feel isolated in their struggles and have never turned anyone away for their inability to pay. Led by President and CEO Maria Coutant Skinner, LCSW, our passionate team of highly trained professionals is committed to helping individuals and families overcome adversity, foster resilience, and achieve wellness. With locations in Canaan, Danbury, Torrington, Waterbury, and Winsted, McCall serves over 3,500 clients annually, supporting individuals wherever they are on their recovery journey. At McCall, our mission is at the heart of everything we do, ensuring that everyone in our community has equitable access to best-in-class care and the resources they need to heal and thrive.

KEY RESPONSIBILITIES

• Assist clients in completing and submitting the DMHAS housing rental assistance subsidy application.
• Provide housing coordination as needed.
• Provide liaison services between tenants, landlords, and other service providers.
• Provide employment services or referrals.
• Provide advocacy for equal access to housing services.
• Assist clients in completing the HERO participant agreement and identifying service and support needs.
• Complete HERO Case Management assessments as assigned including at least monthly in-home, face-to-face case management.
• Develop and implement a recovery plan with each client.
• Assist clients in accessing services and developing self-advocacy and natural supports.
• Participate in HERO meetings.
• Implement harm reduction practices.
• Any other duties assigned