Production Editor - Journals

We have an exciting opportunity within our Journals Production department for a Production Editor to join the team. Production Editors co-ordinate interactions between authors, editors and suppliers during the publishing of articles and issues. Production Editors work closely with third-party suppliers to deliver excellent customer experience by ensuring the publishing process functions effectively across all journals in their portfolio. Key responsibilities: Communicate effectively to provide timely first-rate customer service for authors, editors, suppliers and societies Ensure article and issue publication run to agreed schedules and budgets Analyse errors and defects and put corrective actions in place to ensure quality is improved Monitor and manage supplier performance and provide constructive feedback to ensure high-quality outputs Develop a detailed knowledge of how supplier processes work to collaborate on problem solving, defect management and sharing best practice Share and communicate best practice with editors, authors, societies, suppliers and internal colleague Understand how journals can be developed and drive through changes to ensure each title is developed to its full potential in line with Taylor & Francis standards Identify opportunities for change at the product level and actively sell the benefits to editors and internal colleagues Work as an enthusiastic and cooperative team player within a dynamic, effective and flexible team Take ownership and accountability for your portfolio of titles including all communication with internal and external customers and suppliers and error management Please include a covering letter while applying - explain your motivation to apply and the transferable skills you would bring to this role. Knowledge and Qualifications The ideal candidate will have knowledge and experience of: Working as part of a team Working in a process-driven environment Working with external suppliers and partners Project management of small projects Industry and market awareness Working in a customer-facing role Previous experience in a similar role is preferred but not essential, full training will be provided. Please include a covering letter while applying - explain your motivation to apply and the transferable skills you would bring to this role. We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely. * Please note that you must have the right to live and work in the UK for this role * The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our Milton Park office to ensure that as a balanced worker they can make it to our office locations t