Shift Leader

Jersey Mike's is looking for a dedicated Shift Leader to oversee daily operations, deliver exceptional customer service, and support a high‑performing team. Responsibilities Coach staff to deliver exceptional customer service. Produce high‑quality food and maintain cleanliness and sanitation. Handle cash and manage opening and closing procedures. Follow the Learning Management System Training Program. Develop team members for career growth. Enforce company policies and procedures. Participate in local and national marketing initiatives. Build sales and drive revenue. Be certified in all four restaurant positions. Communicate effectively with the GM/AGM/DM about issues. Lead by example, maintain a clean uniform and professional demeanor. Maintain a sense of urgency and multitask in a fast‑paced environment. Serve as Key Holder and perform all opening/closing duties. Know how to bake bread and perform prep tasks. Manage and lead a crew of 2–5 people. Expectations Move or transport up to 50 lbs without assistance (exceptions provided under ADA). Work 38–40 hours per week. Have reliable transportation to and from work. Communicate any issues to the GM/AGM/DM promptly. Show a clean, fitted, pressed uniform every day. Qualifications High school diploma or equivalent. 1 year of QSR experience preferred. Must be 18 years or older to operate the slicer. Serve Safe Certification – Food Handler. Reliable transportation. #J-18808-Ljbffr