System Analyst II

NorthEast Provider Solutions Inc. · Info Technology-WMC HealthValhalla, NYFinance/Info SystemsFull TimeDaydaysJob Summary: The Systems Analyst II is responsible for the support and maintenance of Westchester Medical Center systems and applications. These responsibilities involve software and technology upgrades, installations, maintenance, patches, quality testing, and technical support. The Systems Analyst II will perform troubleshooting tasks using established tools and protocols. They will render support and shadow end users to ensure access, functional capability and performance. The Systems Analyst II will also be responsible for performing upgrades, troubleshooting issues and verifications of system availability and performance. An understanding of business requirements across areas involved, e.g. clinical, ancillary, administrative and financial areas, is necessary. They will document activities, resolutions, and other outcomes throughout the life cycle of a problem or project’s implementation. The System Analyst II will coordinate and collaborate with other WMC IT Teams in the support of systems, project rollout, problem resolution, and end user support. This senior team member will assist junior members of the team on more complex aspects of the aforementioned areas for growth and knowledge. Responsibilities:Function as part of a team in support of technology systems, infrastructure, interfaces, peripheralsConducts troubleshooting analyses to resolve technical issues and failuresPerform both proactive and reactive oversight to system and application availability and stabilityRender support to stakeholders / end users as necessary in support of system availabilityParticipate in project implementation assignmentsCoordinate and collaborate with other WMC departments and IT Teams in support of project rollout, site and infrastructure readiness, problem resolution, end user supportConduct site surveys, collect and analyze dataAssist with the development of project plans, dependencies, timelines and contingencies Document status of assignments and render timely reporting of project status, outcomes and problemsActs as liaison with end users for system access and usageAssist with the coordination of activities with vendors and other outside resources in support of problem resolution.Coordinate activities with outside resources in support of system implementation or upgradeServe in advisory capacity with junior members of the team. Provide direction and oversight and training on an as needed basis.Qualifications/Requirements:Experience: 4 years of IT application support and/or data analysis, requiredExperience in healthcare technology support, including hardware or infrastructure, preferredExperience with device management/integration , preferredEducation: Bachelor’s degree in information technology, science, or related, required* Required education may be substituted for an additional 4 years of specifically related experienceLicenses / Certifications: N/AOther: Knowledge of computer systems and applications in meeting medical data reporting requirements; knowledge of program planning and evaluation techniques; ability to compile, analyze and interpret medical data and forecast trends; ability to work well with medical professionals; ability to communicate effectively, both orally and in writing; ability to effectively use computer applications such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments; good judgment; initiative; accuracy; thoroughness; physical condition commensurate with the demands of the position.Special Requirements: N/A