Qdoba - Restaurant Shift Lead

Shift Lead Position

The Shift Lead is responsible for executing restaurant operations, in conjunction with the General Manager. The Shift Lead follows standard operational procedures for living the Brand Values and helping the brand thrive. Focus is on influencing guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements.

Key duties/responsibilities include:

• Maintaining brand image by ensuring restaurant cleanliness, maintenance, and excellent service.
• Treating all team members with respect and dignity.
• Following company guidelines and executing protocols for daily activities to achieve excellence in restaurant operational performance.
• Encouraging restaurant teams to consistently deliver excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a craveable guest experience.
• Working with other team members to deliver long term sales growth initiatives designed to drive profitable sales growth.
• Reviewing, practicing, and modifying as needed to continuously improve the guest experience.
• Supporting General Manager to identify and train internal candidates for Shift Lead positions.
• Assisting in the training of employees and ensuring operations are executed per company operational standards.
• Interacting with guests and the community; responding to guest questions, concerns, and complaints in a timely and professional manner to ensure positive resolution and guest recovery. Promptly escalating concerns to the General Manager.
• Assisting the General Manager in using management information tools to analyze restaurant operational and financial performance.
• Helping identify trends and assist actions for improvement.
• Monitoring costs and adherence to budget and restaurant goals.
• Complying with all State and Federal labor laws and regulations.

The Shift Lead will help to support the company by maintaining an outstanding work environment through positive attitude, hospitality to guests and teammates, and excellent operational performance.

Qualifications:

To remain compliant with state and federal laws, you must be at least 18 years old.

Education: High school diploma or equivalent required.

Experience: 6+ months of restaurant operations experience.

Skills/Knowledge/Abilities:

• Ability to communicate in English is required.
• Fundamental reading, writing, math, and computer/POS skills are required.
• Must have access to adequate transportation.

Physical Requirements:

• May be required to reach, bend, stoop, climb, and/or lift up to 50 pounds.
• May be required to operate/access equipment at standard heights while walking or standing during entire shift.
• Must be willing to work a variety of shifts, sometimes exceeding beyond eight hours, based on operating hours.
• Must be able to work nights, weekends, and holidays.

Reasonable Accommodation:

Qdoba and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.