Casino Marketing Service Ambassador

Job Summary The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Members of the VIP Hospitality Host team will work to resolve customer issues using a rich set of tools, including real‑time customer data. They will operate in a highly collaborative way, deliver on Caesars’ service promise, and be held accountable for all service opportunities that may arise. This core group will include, but is not limited to, VIP guests such as Inside Sales, Digital, and non‑Las Vegas dominant guests whose worth level does not qualify for Executive Hosts. How You Will Create the Extraordinary Proactively greet guests in VIP check‑in and high‑limit gaming spaces Use sound judgment and make decisions in accordance with established comp and expense guidelines Be fully empowered with comp authority Handle difficult guests and situations in a calm, professional and prudent manner Maintain close ties with customers to engender loyalty Anticipate, respond to and consistently meet or exceed the needs of guests, including transportation and accommodation arrangements Coordinate seamlessly with VIP Check‑in, Executive Host team and employees throughout the property (e.g., Credit, Gaming, Hotel, Food & Beverage, Transportation) to deliver superior customer experience Proactively identify and resolve service failures, taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions Fully comply with all applicable rules, regulations, laws and policies, and conduct themselves with the highest levels of integrity and honesty Identify ways to increase efficiencies and improve products or services Clearly communicate programs/services to necessary people, seek their support and keep them informed of changes that may impact the business Keep track of existing products/services and/or progress on new initiatives Be knowledgeable of all happenings on the property and in the market Stay up to date with the latest developments in both the local market and industry Comply with and uphold company expectations, including the Code of Commitment, policies, procedures, industry regulations, department goals and business strategy Give consistent, polite, timely, and accurate information and service to all guests, taking the initiative to find the answer when unsure What You Will Need Three to five years of experience in casino/hotel, customer service, host, or account management roles (luxury service experience preferred) Ability to think independently to maximize customer service experience and program profitability Strong time management skills with the ability to manage multiple tasks simultaneously Proficiency with customer point‑of‑service systems Excellent interpersonal, communication, problem‑solving, and analytical skills Systematic, process‑oriented mindset to ensure seamless end‑to‑end customer experiences Strong attention to detail in both trip logistics and customer interactions Exceptional customer service skills with a well‑groomed, professional appearance Approachable and personable; an exceptional listener who is gracious, sensitive, and patient Demonstrates initiative and a passion for results, creating and seizing opportunities even in ambiguity Strong interpersonal savvy; builds rapport quickly through listening, understanding, and engagement Customer‑focused mindset with a passion for exceeding expectations and improving service Confident and self‑assured in achieving goals Maintains composure under pressure; remains calm, resilient, and a stabilizing influence in stressful situations Strong planning agility: effectively scope and plan tasks, anticipate challenges, and adjust strategies as needed ADDITIONAL REQUIREMENTS Must be able to continuously maneuver around office Must be able to move quickly around property Must be able to bend, crouch, kneel, twist and work at a desk Must be able to respond to visual and aural cues Must be able to speak, read, write and understand English Must have manual dexterity to operate a computer and other necessary office equipment Must be able to tolerate areas containing secondhand smoke Job Info Job Identification 85102 Job Category Sales and Marketing Locations Caesars Enterprise Services (On‑site) The Company reserves the right to make changes to the job description whenever necessary. These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. As part of the onboarding process for new hires, candidates will be required to complete a background check. Pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles, except where applicable law requires post‑offer screening. The Company is an equal‑opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities, pregnancy, or where a conflict exists between the position and an individual’s religious beliefs or practices. Caesars Entertainment is an Equal Opportunity Employer. It shall not discriminate based on any protected class, including but not limited to race, color, creed, religion, national origin, sex, marital status, disability, public assistance status, age, sexual or affectionate orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. #J-18808-Ljbffr