IT OPERATIONS SPECIALIST

Jubilee IT Operations CoordinatorWe exist to serve those affected by incarceration by being Ambassadors of Life Change through the Gospel of Jesus Christ.Positive and Faith-filled work environmentWork for a meaningful purposeSupport Life Change through the Gospel of Jesus ChristMake a real difference behind the scenesBe part of a mission-driven teamPrayer and Devotions with your Co-workersSmall, tight-knit teamSet schedulesJubilee is seeking a versatile, proactive, and completely self-reliant IT Operations Coordinator to serve as our solo, one-stop shop for support for all technology.In this role, you aren't hidden away in a back server room; you are a vital, visible part of our daily operations. You will own our entire IT ecosystem from top to bottom—handling everything from immediate Tier 1 user support and physical cable running to high-level network engineering, Active Directory management, and infrastructure planning.The ideal candidate doesn't just apply "band-aid" fixes. We are looking for a true problem solver who performs root cause analysis to ensure that when a technical glitch occurs, it is the last time.Technical Support (Tiers 1–3)Serve as the main point of contact for all technical issues via tickets, email, phone, and walk-ups.Support, guide, and resolve issues for literally anything that plugs into a wall.Dig deep into systemic technical issues to find the root cause and implement permanent fixes rather than quick, temporary workarounds.Systems & Network AdministrationFully manage and maintain Microsoft 365, Exchange, file permissions, and Active Directory.Act as the onsite Network Engineer: hands-on management, configuration, and troubleshooting of Access Points and switches. (UniFi)Handle physical network infrastructure, including running and managing network cabling as needed.Fully manage and maintain the VOIP system (3CX)Fully manage and maintain a fleet of time clock tablets via MDM (ManageEngine)Fully manage and maintain all desktops/laptops via RMM (NinjaOne)Program Management, Budgeting & VendorsResearch, plan, propose, and implement future upgrades and enhancements to Jubilee's IT infrastructure.Work with the CAO to build and manage the IT budget, ensuring cost-effective, scalable technology choices.Serve as the primary point of contact for all current and future technology vendors.Physical Security & Front-Facing OperationsInstall, configure, and manage physical security cameras across all Jubilee locations, pulling footage and images upon request. (Lorex)Act as the first line of physical security in the main lobby.Embrace a community-first mindset by assisting with front-desk reception duties and providing a welcoming attitude when needed.Who You AreProven experience managing a Microsoft 365/Active Directory environment while simultaneously being comfortable rolling up your sleeves to crimp cables or mount hardware. Have a heart for service and alignment with our Christian valuesHighly autonomous and comfortable being the only IT professional on-site. You take extreme ownership of your environment.A natural curiosity to ask why something broke, paired with the skills to ensure it doesn't happen again.Excellent communication and interpersonal skills. Because this role involves lobby presence and reception, a warm, patient, and helpful demeanor is a strict requirement.Why This Role is UniqueInstead of being a small cog in a massive corporate IT machine, you will completely own the technology landscape of an organization making a real impact. If you love a job where no two days look exactly the same—where you can shift from configuring a switch to planning an IT project, to greeting a guest at the front desk—this is the perfect fit.The DetailsSchedule: Monday – FridayHours: 8:00 am to 4:30 pmCompensation: $24.00/hourFull-Time Benefits:Paid Time OffStaff DevotionsHealth Insurance, Dental, VisionFree Life Insurance403b Retirement Plans