Freedom Care Team Lead

Location: Freedom Physical Therapy & Training Center – Shawnee, KS Compensation: Starting at $17/hour Hours: Approximately 30–40 hours per week (final schedule to be determined) Benefits: Gym access; other benefits may be available depending on the final position structure. About Freedom At Freedom Physical Therapy & Training Center, we believe everyone deserves the strength, confidence, and independence to continue doing the things they love. Our Core Focus is simple: Strengthening our community by delivering results that improve quality of life. Every decision we make supports that purpose. We are not a traditional physical therapy clinic, and we are not a typical gym. We combine expert physical therapy with doctor-designed group personal strength training to help adults stay active for the people and moments that matter most. As our team continues to grow, we're looking for someone who wants more than just a job. We're looking for someone who wants to build something meaningful alongside us. About The Role The Freedom Care Team Lead is the heart of our organization. You'll often be the very first voice someone hears when they call Freedom and the first smile they see when they walk through our doors. More importantly, you'll help create an experience that makes every patient, member, employee, and community partner feel welcomed, cared for, and valued. This role extends far beyond answering phones or checking people in. You'll help coordinate daily operations, support our leadership team, improve systems, and play an important role in helping Freedom continue to grow. If you enjoy building relationships, creating organization, solving problems, and making a positive impact every day, you'll thrive in this position. What You'll Do Front Desk Operations Manage daily front desk workflow and accurate patient records Manage PT and patient schedules to optimize clinical efficiency Verify patient insurance benefits Answer patient questions related to billing and statements Community & Growth Provide high-level customer service and member support patient/member communication Help create experiences that generate exceptional reviews and referrals Look for opportunities every day to improve the patient and member experience Leadership, Management and Accountability Schedule, onboard, train, and manage the Freedom Care Team and Interns, ensuring company standards and expectations are followed by all Foster a positive, organized, and accountable team environment Communicate key updates and cascading messages to staff Who Thrives at Freedom? Our mission is to strengthen our community by delivering results that improve quality of life. Because of that, we're looking for someone who naturally aligns with that mission. The Ideal Candidate Loves serving others and making people feel welcome Finds purpose in helping improve the lives of others Takes ownership and solves problems before being asked Is highly organized and enjoys creating efficient systems Communicates with professionalism, confidence, and empathy Builds genuine relationships with patients, members, and teammates Is dependable and follows through on commitments Enjoys learning and continually improving Thrives in a fast-paced environment where every day is different Embraces feedback and seeks opportunities to grow Wants to help build something bigger than themselves Qualifications Preferred (but not required): Customer service or hospitality experience Administrative or scheduling experience Healthcare or fitness experience Leadership experience Insurance verification experience Strong organizational and communication skills Ability to learn new technology and software quickly Most importantly, we're looking for someone with the right attitude, character, and desire to learn. Why Join Freedom? At Freedom, We Believe Great People Deserve Opportunities To Grow. When You Join Our Team, You'll Become Part Of a Culture That Values Personal and professional growth Teamwork and servant leadership Excellence and continual improvement Meaningful relationships Making a lasting impact within our community As Freedom continues to grow, this role will continue to grow alongside it, creating opportunities for increased responsibility and leadership. If you're looking for a career where your work truly matters and you want to help strengthen our community every day, we'd love to meet you. #J-18808-Ljbffr Freedom Physical Therapy and Training Center