HVAC Service Technician

General Job Description


Job Summary

We are seeking a highly skilled and customer-focused HVAC Service Technician to join our team in Cincinnatti, OH. This role is responsible for performing routine maintenance, diagnostics, and repairs on residential HVAC systems. The ideal candidate has strong technical expertise, exceptional problem-solving skills, and a commitment to delivering excellent customer service.

Key Responsibilities

• Service Calls & Diagnostics
  
  • Respond promptly to residential service requests.
  • Use advanced diagnostic tools to troubleshoot and identify HVAC system malfunctions.
  • Test and evaluate system components to determine necessary repairs or replacements.
• Routine Maintenance
  
  • Perform preventive maintenance tasks, including cleaning and replacing filters, inspecting coils, checking refrigerant levels, and lubricating fans and motors.
  • Conduct seasonal system tune-ups to ensure optimal performance and energy efficiency.
• Repair, Replacement & Installation
  
  • Repair or replace defective parts such as compressors, thermostats, motors, and valves.
  • Perform system upgrades or complete installations when necessary, following manufacturer specifications and code requirements.
• Customer Communication & Service
  
  • Communicate clearly and professionally with customers to explain system issues, proposed repairs, and maintenance options.
  • Educate homeowners on system care, energy-saving tips, and available service plans.
• Documentation & Reporting
  
  • Maintain accurate and timely records of all service visits, including diagnostics, repairs performed, and parts used.
  • Complete work orders, service tickets, and electronic documentation using mobile applications or standard forms.
• Safety, Compliance & Environmental Practices
  
  • Follow all safety procedures, including the safe handling and disposal of refrigerants and hazardous materials.
  • Ensure all work complies with local, state, and federal codes and environmental regulations.
• Team Collaboration & Scheduling
  
  • Coordinate with dispatchers and other technicians to optimize service routes and minimize downtime.
  • Support teammates through knowledge sharing, mentoring, and collaboration on complex repairs.
  • Perform additional duties as assigned.

Minimum Education

None
Minimum Years of Experience

2-4
Specific Qualifications

Qualifications

• High school diploma or GED required.
• Minimum of 2 years' experience servicing HVAC systems (residential and/or light commercial).
• Valid EPA Certification
• Strong understanding of electrical and mechanical components of HVAC systems.
• Proficient in using HVAC diagnostic tools and software.
• Excellent communication and customer service skills.
• Ability to work independently with minimal supervision.
• Must pass background check, drug screening, and have a valid driver's license with clean driving record.

Physical Requirements

• Ability to lift and carry up to 75 lbs.
• Climb ladders, work in crawl spaces and attics, and handle outdoor conditions year-round.
• Work in environments involving dust, heat, noise, and tight spaces.

License Required

Yes
Job Locations

US-OH-Cincinnati
Company Overview

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES's 2025 fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 10,200 employees at over 174 domestic locations across the United States.

Our commitment to our employees is reflected by our actions:

• Safety is Priority One - and our record shows it
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

EEO Statement

PLEASE NO AGENCY CALLS.
NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

EEO & Affirmative Action

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government.


View Your Equal Employment Opportunity rights under the law. "Know Your Rights: Workplace Discrimination is Illegal; Conozca sus Derechos: La Discriminación en el Lugar de Trabajo es Ilegal

Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at View phone number on click.appcast.io or any IES office to request assistance.

IES Participates in E-Verify/IES participa en el programa E-Verify

E-Verify Information/ Información sobre E-Verify

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Right to Work/Ley de Derecho al Trabajo

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