Senior Vice President, Cash Management Manager

We’re seeking a future team member for the role of Senior Vice President, Cash Management Manager to join our Payment Operations & Liquidity team. This role is located in Lake Mary, FL. The Senior Vice President – will lead end-to-end operational strategy and execution across the region, covering high velocity, mission critical payment flows (domestic, cross border, real time rails, high value payments). This leader will drive operational excellence, client experience, and risk control while accelerating data driven decisioning, AI enabled operations, and intelligent automation at scale. The ideal candidate is a transformative operator with deep payments domain expertise, strong people leadership, and a strategic mindset, passionate about reengineering, simplification, and continuous improvement.In this role, you’ll make an impact in the following ways: Operational Leadership and StrategyLead day-to-day execution across payment operations, including wires, payment processing, and liquidity-related operational activities Lead the US Cash Management operations function, including execution priorities, operating model effectiveness, and performance outcomes.Set clear operational objectives, success measures, and service standards aligned with broader regional and global goals.Manage local team capacity, workforce planning, and resource allocation to ensure resilience, scalability, and strong service delivery.Partner with regional and global stakeholders to balance local market requirements with enterprise standards and strategic direction.Operational Excellence and Risk ManagementEnsure day-to-day operational integrity across all supported payment rails, with a focus on timeliness, accuracy, resilience, and client service commitments.Strengthen first-line risk and control practices, including incident prevention, issue resolution, escalation management, root cause analysis, and regulatory compliance.Maintain strong operational readiness for market infrastructure changes, regulatory developments, new product launches, and business growth.Support business continuity and operational resilience planning for critical payment processes.Data, Automation, and Process ImprovementFoster a data-driven culture by using operational metrics, service insights, and performance trends to drive decision-making.Identify and implement automation opportunities to reduce manual effort, improve straight-through processing, and enhance turnaround times.Support the adoption of AI-enabled and intelligent workflow solutions for areas such as exception handling, forecasting, and operational monitoring.Drive continuous improvement initiatives to simplify processes, remove inefficiencies, and improve operational performance.Transformation and Change DeliveryLead targeted process reengineering initiatives across the payment's operations landscape.Partner with Technology, Product, and Change teams to ensure operational requirements are embedded into future-state solutions and platform enhancements.Champion disciplined execution of change initiatives, ensuring appropriate testing, readiness, training, and post-implementation stabilization.Contribute to modernization efforts that improve scalability, control effectiveness, and client outcomes.Client and Stakeholder ManagementAct as a senior operations contact point for key internal and external stakeholders in the region.Manage client and partner escalations with urgency, transparency, and a solutions-oriented approach.Collaborate closely with Product, Technology, Risk, Compliance, Finance, and Coverage teams to deliver strong client outcomes and support business objectives.Represent payments operations in governance, control, and business forums as required.People Leadership and CultureLead, coach, and develop a high-performing team, fostering accountability, collaboration, and continuous learning.Set clear priorities and performance expectations for team leaders and individual contributors.Promote a culture aligned to client focus, ownership, curiosity, and partnership.Support team development in areas such as payments expertise, risk awareness, data literacy, automation tools, and agile ways of working.To be successful in this role, we’re seeking the following: Bachelor’s degree or the equivalent combination of education and experience is required. 10-15 years of total work experience with at least 3-5 years in management preferred. Experience in bank operations preferred. Experience in brokerage processing is preferred.Applicable local/regional licenses or certifications as required by the business.Significant people management experience, including leadership of teams operating in high-volume, deadline-driven environments.Demonstrated ability to lead operational improvement, automation, or transformation initiatives with measurable business results.Strong knowledge of operational risk, control frameworks, incident management, and business continuity practices.Ability to interpret operational data, use performance insights effectively, and make evidence-based decisions.Strong stakeholder management and communication skills, with the ability to influence across Operations, Technology, Product, Risk, and senior leadership.Experience in Lean, Six Sigma, or structured process improvement methodologies is advantageous.Professional certifications such as PMP, Lean Six Sigma, or data/automation-related credentials are a plus.At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn Here’s a few of our recent awards:America’s Most Innovative Companies, Fortune, 2025World’s Most Admired Companies, Fortune 2025“Most Just Companies”, Just Capital and CNBC, 2025Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.Full timePosting Date: 2026-08-25