IT Project Manager

Duties If you are selected for this position, you will perform the following duties: Provide the full spectrum of end-user computing support, services, and training to all NIAID organizational components.Oversee all customer service functions to ensure that they are compliant with, and that they complement NIAID's strategic and tactical goals.Evaluate and integrates new ideas, processes, and technologies into its operationsOversee a wide range of short- and long-term projects, including NIAID's comprehensive personal computer and mobile device lifecycle management programs, cybersecurity response, and remediation, specialized VIP support, emerging technology research, scientific systems support IT acquisition clearance and the Information Technology Service Management initiative.Provide installation, configuration, integration, troubleshooting, and client assistance services and develops policies, procedures, and standards for customer support.Requirements Conditions of EmploymentU.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.Employment is subject to the successful completion of the pre-appointment process (i.e., background investigation, verification of qualifications and job requirements, completion of onboarding forms, submission of required documents, etc.)Males born after December 31, 1959 must be registered with the Selective Service.Applicants must meet all qualifications requirements within thirty (30) calendar days of the closing date of this announcement, including time in grade.Must be able to perform the essential duties of the position, with or without reasonable accommodationA newly appointed or reappointed individual may receive a recruitment incentive. Recipients will be determined on a case-by-case basis based on organizational need, specific case justification, and budget limitations.The NIH maintains a tobacco free work environment and campus. Qualifications To qualify for an IT Project Manager position, you must have IT-related experience as described below. The experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. IT-related experience must demonstrate each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail.Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that you work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.AND to qualify at the GS-14 level: You must demonstrate in your resume at least one (1) year of qualifying specialized experience equivalent to the GS-13 level in the Federal Government performing the following types of tasks: Developing processes and reporting requirements for IT Governance Models to implement the required tracking and reporting mechanisms; Advising on policy documents and strategic plans related to IT activities and priorities; Managing the IT Governance processes to ensure IT investments are optimized and IT investments support business needs AND Developing Governance Framework for lifecycle management of IT investments for compliance with laws, regulations, and policies related to Security, Privacy, Enterprise Architecture (EA), IT Acquisitions Strategy and Planning, Asset Management, etc. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay.Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. Preview assessment questionnaire before you apply: Education This job does not have an education qualification requirement. Additional informationIf you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application. Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine. Employee providing healthcare or services in support of healthcare (Healthcare Workforce) may be required to receive a COVID-19 vaccine because they are expected to perform duties that put them in contact or potential contact with patients. We may request COVID-19 vaccination, and other vaccination documentation from Healthcare Workforce personnel at any point during the onboarding process or at any time during your employment with NIH.Due to COVID-19, we are currently in a maximum telework state. If selected, you may be expected to telework upon your appointment. As employees are permitted to return to the office, you may be required to report to the duty station listed on this announcement, even if your home/temporary telework site is located outside the local commuting area.This position is designated as a "non-emergency/teleworker" position and the selected candidate will be considered a "non-emergency/teleworker" employee. In the event of a closure, you must be available to telework or request leave.At the discretion of the supervisor and NIH policy, you may be eligible for workplace flexibilities, which may include remote work or telework options, and/or flexible work scheduling. These flexibilities may be requested in accordance with NIH Workplace Flexibilities guidance.A newly appointed or reappointed employee may receive service credit for prior work experience or active duty uniformed service that otherwise would not be creditable for the purpose of determining his or her annual leave accrual rate. All creditable service must be directly related to the duties of the position being filled and decisions to allow for such credit must be finalized prior to the selectee's entrance on duty. Recipients will be determined on a case-by-case basis based on organizational need, specific case justification, and budget limitations.NIH may repay certain outstanding Federally insured student loans to facilitate the recruitment and retention of highly qualified people. Recipients will be determined on a case-by-case basis based on organizational need, specific case justification, and budget limitations.A one-year trial/probationary period may be required upon selection/placement.PHS Commissioned Officers interested in performing the duties of this position within the Commissioned Corps should apply online to this announcement to receive consideration.Veterans' Preference applies only to Schedule A (disability appointment) and Veterans Recruitment Appointments (if applicable).The National Institutes of Health participates in the USCIS Electronic Employment Eligibility Verification Program (E-Verify). E-Verify helps employers determine employment eligibility of new hires and the validity of their Social Security numbers.Visit our Applicant FAQs page for helpful information on the application process.Visit our Total Compensation page for a detailed look into the benefits, awards, leave, retirement and other incentives employees may receive as part of a rewarding work environment.Help Help Review our benefits