Director, Clinical Services

Summary:

The Director Clinical Services is responsible for providing strategic and operational leadership for Clinical Services and Surgical Services departments ensuring effective compliant and high-quality operations that maximum donation opportunities and support organizational objectives. This role leads and develops department leadership while fostering a culture of accountability collaboration performance and continuous improvement. The Director Clinical Services evaluates clinical and surgical operations addresses complex challenges and collaborates across the organization to advance strategic initiatives regulatory compliance workforce development and effective clinical and surgical practices. This role provides sound decision-making and operational oversight for escalated matters while maintaining fiscal responsibility and strong internal and external stakeholder relationships.

Essential Job Functions and Responsibilities:

• Communication
  • Provides representation with local regional and national procurement and transplant organizations and other external organizations as appropriate.
• Time Management
  • Work collaboratively with Learning & Development to ensure training is delivered effectively and within established timelines.
• Attention to Detail
  • Monitor Clinical Services and Surgical Services department operations to ensure consistency accuracy and adherence to established practices departmental expectations and organizational standards.
• Problem-Solving
  • Identify and address complex clinical surgical and operational challenges engaging appropriate stakeholders and resources to develop effective solutions that support donation opportunities and organizational objectives.
• Accountability
  • Participate in Administrator On-Call (AOC) responsibilities providing appropriate leadership and operational oversight in accordance with established expectations.
• Conflict Resolution
  • Facilitate resolution of escalated concerns and conflicts within Clinical Services and Surgical Services departments promoting professional communication accountability and effective working relationships.
• Coaching & Feedback
  • Coach mentor support and motivate department leadership and top talent in overseeing the day-to-day operations of Clinical Services and Surgical Services in a manner consistent with the organizations mission vision and values.
• Collaboration & Influence
  • Initiate develop and maintain external relationships with key stakeholders to support clinical surgical and organizational objectives.
• Performance Management
  • Establish performance expectations for Clinical Services and Surgical Services leadership and oversee performance management activities including ongoing feedback performance evaluations development planning and corrective action as appropriate.
• Decision Making
  • Exercise sound judgement and make timely decisions regarding escalated Clinical Services and Surgical Services matters within established authority considering clinical surgical operational regulatory and organizational impacts.
• Process Improvement
  • Collaborate with Quality Systems & Risk supporting ongoing process improvement and regulatory compliance including Quality Improvement Lean Process and PDSA development and execution.
• Leadership Team & Culture
  • Collaborate with People Services in the recruitment hiring and onboarding process to support department staffing needs and organizational culture.
  • Provide cross-functional leadership and foster alignment among organizational teams to support effective systems collaborative practices and strategies to maximize donation opportunities.
• Strategic Thinking & Analytics
  • Collaborate with all levels of management to evaluate organizational goals strategic opportunities and potential threats.
  • Assess clinical and surgical operations to identify improvement opportunities affecting roles and develop and implement strategies to address identified needs.
• Financial Acumen
  • Establish and manage the department budget and appropriate financial controls ensuring fiscal responsibility in departmental spending and financial decision-making.
• Risk Management
  • Ensure implantation of and adherence of organization OPTN CMS and other applicable policies guidelines and regulatory requirements.
  • In collaboration with Vice President Operations direct the development and maintenance of policies and procedures related to organ management to support consistent compliant and effective clinical and surgical practices.
• Performs other job-related duties as assigned that are consistent with the purpose of the role.

Education Experience and Licensing Requirements:

• Bachelors degree in nursing healthcare allied science or related field is required. Masters degree is preferred. A combination of alternative education and experience may be considered in lieu of the formal education requirements.
• Licensed as a registered nurse or physician assistant is required.
• Certified Procurement Transplant Coordinator (CPTC) certification is required and must be obtained within 18 months.
• Minimum of 3 years of critical care experience is required.
• Minimum of 1 year of experience in all phases of donation process and organ preservation is preferred.
• Minimum of 5 years of progressive leadership experience is required.
• Current Drivers License is required and maintained with an acceptable driving record as defined by STA policy.

Compliance:

• This position is classified as OSHA Bloodborne Pathogens Exposure Category I . Employees in this role routinely perform job duties that may involve direct contact with blood bodily fluids or other potentially infectious materials (OPIM). Appropriate use of Personal Protective Equipment (PPE) is required at all times.
• Employees will receive mandatory training on bloodborne pathogens safe work practices and proper PPE usage. Adherence to all safety and infection control policies is a condition of employment.
• This role requires compliance with HIPAA and all confidentiality standards related to patient donor employee and organizational information. Employees must safeguard all confidential information and disclose it only as permitted by law and organizational policy.

Other:

Southwest Transplant Alliance maintains a policy of nondiscrimination with employees and applicants for employment. No aspect of employment will be influenced in any manner by race color religion sex age national origin physical or mental disability genetics sexual orientation gender identity gender expression or any other basis prohibited by statute . In addition to federal law requirements STA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the STA has staff.

Disclaimer:

This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of responsibilities duties or skills required. Job duties may change at any time with or without notice. Nothing in this description constitutes a contract of employment and employment remains at-will.

Required Experience:

Director