Automotive Mobile Diagnostic Technician

Applies technical knowledge to assist customers Answers inbound and outbound phone calls in support of Autel scanning unit Answers technical questions relating to the scanning procedures of the Autel unit Conducts research to understand, explain, and resolve technology issues on the vehicle Requirements 2+ years of prior experience as a Diagnostic technician required; I-CAR & ASE certifications preferred Must currently have or be willing to obtain proper tools to successfully complete job duties as assigned Must be able to pass all pre-employment screenings including background checks Minimum age requirement of 21+ years Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs. Ability to read and understand instructions, written estimates, and work orders Effective verbal and written communication skills Work through competing priorities and adapt easily to a fast-paced environment Ability to provide personable, friendly customer service to internal and external customers Core Competencies Demonstrates expertise in diagnostic procedures and customer service, with a strong ability to communicate technical information effectively. Proficient in utilizing Autel scanning units and conducting thorough research to resolve vehicle technology issues. Highest-signal resume keywords Diagnostic Technician Experience I-CAR Certification ASE Certification Customer Service Skills Technical Communication ATS Optimization Keywords Hard Skills Autel Scanning Unit Knowledge Technical Problem Solving Research Skills Vehicle Technology Understanding Soft Skills Effective Verbal Communication Written Communication Skills Adaptability Personable Customer Service Certifications & Qualifications I-CAR Certification ASE Certification Industry Keywords Automotive Technology Vehicle Diagnostics Technical Support Tools & Technologies Diagnostic Tools Automotive Scanning Equipment #J-18808-Ljbffr