Business Analyst

Business Analyst

We are seeking a mid-level ITS Business Analyst to support vendor-delivered technology projects and selected internal application initiatives. This role will lead and coordinate requirements activities, serve as a liaison between business stakeholders, vendors, and IT teams, and assist in planning communication and training to ensure adoption. The position also contributes to production support by triaging issues and clarifying bugs with development and vendor teams.

Key Responsibilities

• Act as the primary BA on vendor-led projects, facilitating discovery sessions, workshops, and ongoing requirement clarifications.
• Convert business needs into clear, testable requirements such as BRDs, User Stories, Use Cases, and Acceptance Criteria.
• Partner with vendor PMs and solution architects to confirm scope, assumptions, dependencies, and change requests.
• Develop or contribute to communication plans for releases and changes, defining audiences, messages, channels, and cadence.
• Partner with business owners to create training plans, including training assets, scheduling, and job aids.
• Coordinate UAT planning, scripts, and feedback loops, and track defects to closure.
• Gather and refine requirements for internal application enhancements and minor projects.
• Participate in production support, including triaging issues, reproducing defects, clarifying expected behavior, and documenting bug reports.

Required Qualifications

Experience: 5+ years as an IT/ITS Business Analyst or in a similar role such as systems analyst or product analyst.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.