Sales Associate/Customer Service

Sales Associate/Customer Service

The duties of the Sales Associate position are to be performed by demonstrating and encouraging Stan's Merry Mart's core values. The Sales Associate position is primarily responsible for the sales and retail operations of their assigned departments.

Essential Duties and Responsibilities

Employee Relations

Works together with other associates to be part of the team to ensure that each customer receives outstanding service every time.

Customer Service

• Promote Customer Service as our #1 priority in their assigned department as well as store wide.
• Aware of and help all customers in the store, not only in the assigned department.
• Maintains awareness of all promotions and advertisements that are relevant.
• Aid customers in locating merchandise in the store, as well as answer any customer questions
• Solicit customers to open an Ace Rewards account
• Assist customers with special orders

Inventory Control

• Participate in the processing of new shipments and help the team to keep the receiving and back stock are clean and organized
• Work to prepare accurate inventory counts with inventory coordinators.
• Maintain accurate merchandise returns.

Communications

• Executes the daily operational, day to day goals and priorities assigned by the department lead or management team.
• Actively participate in daily huddle meetings
• Conscious of shoplifting activity

Training and Development

• Assists in the training and development of peers
• Completes necessary training for assigned department and positions

Safety Compliance and Housekeeping

• Follows safety policies and procedures on a daily basis, is responsive of safety issues.
• Follows housekeeping procedures on a daily basis to ensure and maintain the best store appearance.
• Have knowledge of overall store policies, procedures and goals.
• Uphold merchandising and store cleanliness standards

Additional Requirements

• High School Diploma or General Education Degree (GED) or equivalent combination of education and experience.
• Must have good written and oral communication skills

Required Knowledge Skills and Abilities

• Previous experience in sales and retail programs, establishing relationships and working with customers is a plus
• Keep well informed on facts important to assigned departments.
• Communicate well with others, and work well as part of a retail team.
• Accept constructive suggestions and instructions.
• Excellent communication skills, exceptional organizational ability, high attention to detail and the ability to multitask
• Possess product knowledge along with a willingness to learn.
• Develops and maintains customer relationships as well with employees and management staff.
• Always polite and attentive to customers and staff.
• Dress appropriately and according to company policy.
• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business.

Physical Demands

• The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Tasks involve the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching and crawling.
• Must be able to stand and walk for extended periods of time.
• Requires the ability to reach, bend, balance, lift and transport various objects weighing up to 30 lbs. repeatedly throughout the shift; at times, product weight may reach 50 lbs. Requires the ability to move heavy product with assistance.

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Company Introduction

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

Life at Ace

Find out how we've created a one-of-a-kind, passionate and helpful workplace that puts our people first.