Operations Analyst 2

Why join the Novacore team?
Because your next stellar chapter starts here - and we're building something bold and meaningful.

At Novacore, we're not your average insurance company. We're a team of driven professionals passionate about redefining the specialty insurance experience for our agents, carrier partners - and for each other.

We specialize in tailored solutions for niche industries, powered by advanced analytics, modern technology and a culture of innovation. Backed by strong leadership and strategic growth initiatives, Novacore is poised to scale and lead in the specialty insurance market.

But at our core, we believe it's not just what we do - it's how we do it and who we do it with.

Recognized as a top workplace, Novacore is a place where ambition is supported, growth is continuous and culture matters. From day one, you'll find mentorship, hands-on learning and clear paths for advancement. You'll grow your skills, expand your expertise and become even more exceptional - because when you succeed, we all do.

We offer:

• A collaborative, results-driven environment
  
• Competitive compensation and comprehensive benefits
  
• Year-round social and community events
  
• Ongoing mentorship and professional development
  
• Endless opportunities for upward mobility
  

So if you're ready to be part of something extraordinary - with a team that's transforming commercial insurance - we want to meet you.

Operations Analyst 2
The Operations Analyst 2 is a key member of the operations team; supporting and managing process development and system implementations.

This position offers a unique opportunity with exposure to all aspects of the business. The ideal candidate will have at minimum, 3 years Analyst experience, demonstrates drive for personal success, and has the functional aptitude to learn new responsibilities with proficiency. This is a hybrid opportunity, located at our Conshohocken, PA Home Office.

Responsibilities:

• Independently manage assigned operational processes, reconciliations, and recurring compliance activities.
• Independently process and oversee policy lifecycle activity across assigned programs, including issuance, endorsements, cancellations, and audits.
• Support surplus lines filings, billing corrections, and regulatory support functions, escalating complex issues as needed.
• Own recurring reconciliation processes (production, carrier, billing, surplus lines, commissions) and drive resolution of variances.
• Analyze existing workflows for new programs and acquired entities and participate in system fit, integration, and operational readiness assessments.
• Gather, document, and maintain business and system requirements related to mergers, acquisitions, integrations, and new program implementations.
• Participate in the setup, enhancement, and ongoing maintenance of data feeds, reconciliations, and operational reporting, including report development and cadence definition.
• Troubleshoot data, reconciliation, and integration issues and coordinate resolution with internal partners and stakeholders.
• Serve as a primary point of contact for troubleshooting and issue triage within operational systems (e.g., IMS/NetRate, QuickSolver, C1, ALIS/AMS360, CRM).
• Execute and support carrier audit and market conduct requests, including data pulls, responses, and documentation.
• Draft, maintain, and update operational process documentation, SOPs, and workflow guides for assigned functions.
• Contribute to the creation and maintenance of release notes related to system enhancements, integrations, and process changes.
• Support UAT validation activities and confirm documentation readiness prior to production releases.
• Contribute to operations projects and initiatives, independently managing assigned components.
• Identify operational inefficiencies and recommend process, control, or documentation improvements.
• Support and guide junior analysts performing ongoing operational and reconciliation tasks.
• Provide training and day-to-day functional guidance to Operations Analyst I staff.

Qualifications:

• Bachelor's degree, preferred.
• Minimum of 3yrs Operations Analyst experience (or similar insurance analyst experience).
• Property and Casualty Insurance experience, highly preferred.
• Strong proficiency with Microsoft Office suite, especially Excel.
• Excellent written and oral communication skills.
• High level of self-motivation; ability to accomplish goals independently.
• Articulate and well-spoken; strong interpersonal, communication and presentation skills.
• Strong analytical and detail-oriented aptitude; a high degree of accuracy is required.