Customer Service Representative- Electrical

Job Description

Job Description

Join the Schaedler Yesco Distribution Team!

Why You’ll Love Schaedler Yesco Distribution:

At Schaedler Yesco Distribution, we’ve been illuminating the electrical industry since 1924! As a family- and employee-owned company, we take pride in providing innovative solutions and exceptional customer service. With 29 locations across Pennsylvania, Ohio, and New York, we provide comprehensive solutions in lighting, datacomm, automation, and industrial services.

What Sets Us Apart are our Core Values:

• Commitment to Integrity
• Teamwork
• Accountability
• Profitability

Where we work hard and go home happy!

Electrifying Benefits:

• Health Coverage: Choose from 2 PPO options for Medical, Dental, Vision, and RX—coverage kicks in just 60 days after the 1st of the month!
• 401K with company match.
• Flexible Spending Account (FSA) & Health Savings Account (HSA).
• Employee Stock Ownership Plan (ESOP): Become a stakeholder in our success!
• Quarterly bonuses.
• Company-paid disability and life insurance.
• Generous paid holidays and paid time off accruing.
• Opportunities for continuing education and professional development.

Location: New Oxford, PA | On-site
Job Type: Full-Time

Work Shift Hours: Monday-Friday 8 A.M.- 5 P.M.

Position Summary:

The Counter Sales Representative plays an important role in supporting our goal of creating lasting value for those we serve by performing tasks to support the branch location and serve as a resource to customers. This position is responsible for offering counter support while exhibiting outstanding customer service skills and a commitment to quality and efficiency. You will work closely with our sales and operations teams to deliver customer experiences that promote and support our products and services, while meeting customer expectations. The Counter Sales Representative promotes our culture, The SYD Way, and our core values to all those they serve.

Key Responsibilities:

• Serve a group of diverse customers at counters by providing information on products or services
• Assist customers with product selection and application
• Share information as it relates to the SYD credit policy, various delivery options, in-house services, and training events
• Provide feedback on accurate product availability and delivery information
• Make recommendations for stock items or customer service stock based on branch sales/customer inquiries
• Maintain a neat, organized, and clean appearance throughout the counter area. Keep shelves, bins, and pegs stocked and properly labeled
• Be informed and
• Maintain current vendor/manufacturer promotional materials, displays, banners, sales collateral, and sales reference tools through counter area
• Responsible for oversight of products on bid and/or sales orders, including but not limited to purchasing from vendors and/or manufacturers, resolve customer problems, communicate lead times, ensure delivery of order, and process credits
• Work directly with vendors to obtain special pricing, when applicable.
• Grow sales and gross margin
• Utilize vendor websites for product searches, pricing, availability and cut sheets.
• Review and manage daily reports and queues to maintain accurate prioritization and necessary follow-up on bids, open orders, and credits
• Maintain Will Call orders, which may include calling customers, shipping orders, canceling orders, etc.
• Perform cycle counts, maintain inventory and location accuracy
• Manage all inbound and outbound communications in a professional and timely manner
• Properly maintain daily schedule, e-mail, and voicemail to reflect current activities.
• Work with Customer Experience Manager and/or Outside Sales to keep account pricing relevant and contact information up-to-date
• Make outbound calls to house accounts or prospects in effort to grow business, as requested by your manager
• Assist customers with safely loading their vehicles with purchased products
• Pursuit of continuing education related to Schaedler Yesco Distribution products, services and solutions.

Competencies:

• Strong verbal and written communication skills.
• Ability to maintain confidentiality of sensitive and/or customer-related information.
• Excellent interpersonal skills with good sales tactics.
• Ability to prioritize work based upon customer need(s).
• Excellent time management skills with a proven ability to meet deadlines
• Proficient with Microsoft Office or related software.
• Willingness to seek continual education regarding newly available products.

Work Environment

• This position operates primarily in a Counter i.e., retail location. This position requires the use of such equipment as computers, internet, phones, and point-of-sale technology.

Education and Experience:

• Previous experience working in electrical sales or distribution preferred.
• Customer Service experience is required.
• Must have experience utilizing Microsoft Office products.
• Previous experience working in a retail or sales environment preferred.

Other Duties:

* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee, for this job. Duties, responsibilities, and activities may change at any time with our without notice.

Equal Opportunity Statement

Schaedler Yesco Distribution, Inc. is an Equal Opportunity and Affirmative Action Employer.

Schaedler Yesco maintains policies and practices that are designed to prevent discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, age, marital status, sexual orientation, gender identity, protected veteran status, disability, and medical condition to the extent protected by law. This policy of nondiscrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training, and termination.

If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email

View email address on ziprecruiter.com

.If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at View phone number on ziprecruiter.com or

View email address on ziprecruiter.com. This telephone line and email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process.

Under Pennsylvania law, Schaedler Yesco Distribution, Inc. is an “at will” employer. This means that either the employer or the employee can end the employment relationship without being required to give notice.