IT Support Specialist

IT Support SpecialistHarmony Senior Services is seeking to add an IT Support Specialist to our IT department. This position will be working out of our corporate office located in Roanoke, VA.The IT Support Specialist is responsible for providing Tier 1 and 2 help desk assistance and support related to computer systems, hardware, or software. Responds to questions, runs diagnostic programs, isolates problems, and determines and implements solutions. Works to develop and support standard hardware and software configurations in support of technology initiatives. Provides support to all Harmony locations which may require travel.Responsibilities include but are not limited to:Provide remote support and desk-side problem resolution support for users of computer software, hardware, and peripherals.Grant access, change, and re-set passwords.Learn all internal business applications and provide Tier 1 and 2 PC/Network support and general application support to a distributed user base.Serve as the initial point of contact for troubleshooting hardware/software, PC and printer problems.Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration including cell phones and CCTV systems.Effectively utilize and manage the IT Helpdesk SystemUnderstanding of TCP/IP based DevicesCommand Line ExperienceCritical System Response and monitoringRMM Tool Usage ExperienceOther duties as assigned by managementRequirements:Associate degree with two or more years direct experience; or equivalent combination of education and experience.Bachelor's degree preferredRelevant IT certifications preferredExperience with Windows Desktops, peripherals, cell phones & CCTVKnowledge of installation, troubleshooting and repair, and training methods related to personal computer systems.Ability to communicate effectively to technical and non-technical audiencesCompetency in the Microsoft Office SuiteGood problem-solving skillsGood organizational skills with the ability to multitask in a fast-paced environmentAbility to work well with othersMust have a dedication to continually update knowledge and keep up to date on technical advancesWillingness to travel up to 50% to community sitesAble to sit or stand for extended periods of time. Able to use keyboard and mouse while completing assigned tasks. Bend and reach with hands and arms on a regular basis. Able to lift and carry up to 50 pounds occasionally.Why Harmony?401k + Fulltime & Part-time Benefits PackagesTraining, Development & Career LadderingGreat work-life balanceFlexible Scheduling