Supervisor-Patient Access

Compensation Pay Range: Minimum Offer $50,481.60 Maximum Offer $77,105.60 Now Hiring: Supervisor-Patient Access Location Address: 1100 Central Ave SE Albuquerque, NM 87106-4930 Summary Lead and oversee daily operations for Patient Access areas, ensuring efficient admission, registration, and pre‑registration processes. Supervise Patient Access staff while ensuring accurate insurance verification for PHS patients. Monitor productivity, compliance, and staffing across multiple registration points to deliver high‑quality patient service. Key Responsibilities Select, assign, and oversee department staff, ensuring appropriate training and readiness to perform assigned duties Coach, mentor, and develop staff to meet performance expectations, including quality, productivity, and attendance standards Initiate and manage coaching, corrective actions, and performance improvement plans as needed Ensure compliance with departmental policies, procedures, and regulatory requirements (JCAHO, CMS, EMTALA, HIPAA, and other state/federal guidelines) Monitor productivity, staffing levels, and overtime to align with budget and patient volume demands Collaborate with leadership to establish productivity standards and evaluate staffing needs (temporary and permanent) Review operations and workflows to identify inefficiencies and implement process improvements Manage work queues, reports, and account activity to ensure timely and accurate billing readiness and documentation Address patient, physician, and staff concerns, ensuring excellent customer service and effective resolution of issues Foster team engagement and professional growth through regular 1:1 meetings, mentorship, and continuous development opportunities Qualifications High School Diploma required; some college coursework preferred Minimum of 2 years of experience in a related field required; 1 year of supervisory experience preferred Strong critical thinking skills and attention to detail Ability to effectively interact with customers to understand needs and clearly explain information Proficiency in Microsoft Office applications Strong organizational and time management skills Ability to work effectively with all levels of staff, management, board members, and the public in high‑stress situations Excellent verbal communication skills, including in‑person and telephone interactions with members, employer groups, brokers, physicians, and office staff Strong written communication skills Ability to work independently with minimal supervision, manage time effectively, and resolve issues proactively Flexibility with work hours, including support for 24/7 operations as needed Benefits All benefits‑eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short‑term and long‑term disability, group term life insurance and other optional voluntary benefits. EEO Statement AA/EOE/VET/DISABLED. PHS is a drug‑free and tobacco‑free employer with smoke‑free campuses. #J-18808-Ljbffr Presbyterian Healthcare Services