Express Service Advisor

Job Description

Job Description

Description:

Great Lakes Honda City is looking for an energetic, customer-focused Express Service Advisor to join our growing Service Department in Liverpool, NY.

If you enjoy working with people, have a passion for the automotive industry, and thrive in a fast-paced environment, this could be a great opportunity for you!

Our Express Service team handles routine maintenance and services designed to get customers back on the road quickly while providing a professional and exceptional customer experience.

What You’ll Do

• Greet customers promptly and professionally when they arrive for service
• Write accurate repair orders and document customer concerns
• Recommend and explain routine maintenance and necessary services
• Communicate clearly with customers throughout the service process
• Coordinate with Express Technicians and the Parts Department to keep vehicles moving efficiently
• Monitor repair order status and communicate completion times
• Review completed work with customers and explain services performed
• Provide accurate estimates and obtain customer authorization
• Maintain a high level of customer satisfaction
• Follow up with customers regarding recommended maintenance and future service needs
• Assist with maintaining an organized and efficient Express Service operation
• Help create a positive, professional, and team-oriented environment

Requirements:

What We’re Looking For

• Previous automotive service advisor or dealership experience preferred
• Express Service experience is a plus
• Strong customer service and communication skills
• Professional, friendly, and positive attitude
• Ability to work efficiently in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to explain automotive services in an easy-to-understand manner
• Comfortable working with customers, technicians, and management
• Ability to multitask while maintaining excellent customer service
• CDK experience is a plus
• Honda experience is a plus
• Valid driver's license with an acceptable driving record

What We Offer

• Competitive compensation package
• Performance-based bonus opportunities
• Medical, Dental, and Vision Insurance
• 401(k)
• Paid Time Off and Paid Holidays
• Employee Vehicle Purchase Program
• Ongoing Training and Career Development
• Advancement Opportunities within Great Lakes Auto Group

Equal Employment Opportunity Statement

Great Lakes Honda City is an equal opportunity employer and is committed to creating an inclusive workplace. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable federal, state, or local law. We celebrate diversity and are committed to fostering a workplace where all employees can thrive.