Lead Student Advisor-Bilingual Mandarin

Job Description

Job Description

Position Overview

We are seeking an experienced, responsible, and student-centered Abridge Program School Advisor to oversee the day-to-day management of the Abridge Program and provide leadership to the advising team.

This position plays a key leadership role in managing the overall student experience, including academic progress, student advising, residential operations, college application planning, student development, and parent communication .

The School Advisor will supervise and coordinate the work of other Program Advisors and Dorm Managers , ensuring that students receive consistent academic, residential, and personal support.

This role also serves as a key point of coordination among students, advisors, teachers, residential staff, parents, school administrators, and external program partners .

The ideal candidate has prior experience in student services, academic advising, education management, school administration, or program management , with demonstrated experience supervising or leading a team.

Key Responsibilities

1. Advisor Team Management & Leadership

• Supervise and provide day-to-day guidance to Program Advisors.

• Assign responsibilities and student cases among Advisors based on program needs and workload.

• Establish clear expectations, workflows, and accountability standards for the advising team.

• Regularly review Advisors’ student cases, follow-up activities, documentation, and overall performance.

• Conduct regular team meetings and case review meetings to discuss student progress, concerns, and action plans.

• Provide coaching, training, and ongoing support to Advisors.

• Ensure Advisors communicate effectively and consistently with students, parents, teachers, and other stakeholders.

• Identify operational or performance issues within the advising team and work with school leadership to address them.

2. Academic Management & Student Progress

• Oversee students’ academic progress, attendance, assignments, grades, and overall school performance.

• Ensure Advisors consistently monitor assigned students and follow up on academic concerns.

• Review student progress and identify students who require academic intervention or additional support.

• Coordinate with teachers, Teaching Assistants, Advisors, and academic staff regarding student performance and academic needs.

• Develop appropriate academic improvement plans and follow-up strategies for students as needed.

• Guide students in study habits, time management, organization, course planning, and academic expectations.

• Maintain accurate student progress records and provide regular updates to parents, school leadership, and relevant stakeholders.

3. College & Academic Planning

• Oversee students’ long-term academic and college preparation plans.

• Work with Advisors to ensure students are progressing toward their academic and college admission goals.

• Monitor important application milestones, deadlines, required materials, and student preparation.

• Coordinate college application planning and advising services as students approach the application process.

• Ensure Advisors maintain accurate records of students’ academic plans, application progress, and follow-up items.

• Communicate with students and parents regarding academic planning and college preparation when appropriate.

4. Residential Program Management

• Oversee the daily operation of the residential component of the Abridge Program.

• Supervise and coordinate Dorm Managers regarding student supervision, schedules, responsibilities, reporting, and residential expectations.

• Develop, implement, and maintain residential policies, SOPs, operational procedures, and documentation.

• Monitor student attendance, curfews, weekend leave requests, room checks, residential conduct, and other residential requirements.

• Ensure Dorm Managers complete required student evaluations, incident reports, attendance records, and other documentation accurately and on time.

• Coordinate responses to student health, safety, behavioral, and emergency situations.

• Work closely with Advisors and Dorm Managers to ensure academic and residential information is communicated effectively.

5. Student Support & Case Management

• Oversee student cases across academic, residential, behavioral, and general program matters.

• Serve as an escalation point for complex student issues that require additional support or management attention.

• Build positive and professional relationships with students while maintaining appropriate expectations and accountability.

• Monitor students’ overall adjustment, engagement, behavior, and development within both academic and residential environments.

• Coordinate appropriate interventions and follow-up plans when student concerns arise.

• Organize or oversee student activities, community-building programs, holiday events, and other program activities.

6. Parent, School & Partner Communication

• Serve as a key liaison among students, parents, Advisors, teachers, residential staff, school administrators, and external program partners.

• Ensure parents and program partners receive timely and accurate updates regarding student progress and significant concerns.

• Coordinate meetings, follow-ups, and action items among different stakeholders.

• Address parent and partner concerns professionally and coordinate appropriate solutions.

• Ensure important student information is communicated accurately, appropriately, and in a timely manner.

7. Program Operations & Continuous Improvement

• Develop and maintain program SOPs, advising procedures, student tracking systems, evaluation forms, residential records, and other operational documents.

• Establish consistent workflows and standards across the advising and residential teams.

• Track program tasks, deadlines, student cases, and follow-up items.

• Prepare regular student and program reports for school leadership.

• Identify operational gaps and recommend improvements to program processes, communication, documentation, and student services.

• Support the continued development and expansion of the Abridge Program.

Qualifications

• Bachelor’s degree required; Master’s degree in Education, Counseling, Educational Leadership, Business Administration, or a related field preferred.

• Previous experience supervising, leading, or managing staff is strongly preferred.
  
  
• Experience managing Academic Advisors, Educational Counselors, Student Services staff, teachers, residential staff, or similar education professionals is highly preferred.

• 3+ years of experience in academic advising, student services, education management, school administration, program management, or a related field preferred.

• Experience working directly with middle school or high school students strongly preferred.

• Demonstrated experience monitoring and supporting students’ academic progress.

• Experience with college counseling, academic planning, or college application processes preferred.

• Experience in residential life, boarding schools, international student programs, or student housing is a strong plus.

• Strong leadership, communication, organization, and problem-solving skills.

• Ability to manage and develop team members while maintaining clear accountability and performance expectations.

• Ability to manage multiple student cases, staff responsibilities, deadlines, and operational priorities simultaneously.

• Strong ability to communicate professionally with students, parents, teachers, school administrators, and external partners.

• Strong judgment, discretion, and sense of responsibility when handling sensitive student matters.