IT Specialist

IT SpecialistCorporate Office - Farmington Hills - Farmington Hills, MI 48331OverviewPosition Type Full Time Job Shift Day Education Level 4 Year Degree Category Information TechnologyDescriptionFriedman Real Estate is looking for an IT Specialist to join their team in Farmington Hills, MI. This is a front-line technical support role with a project component. You will handle escalated support tickets, manage device lifecycle and user onboarding, and contribute to infrastructure and security initiatives as assigned.We are looking for a candidate with at least two years of IT support experience in a business environment who is ready to take on greater responsibility, with the opportunity to grow into systems administration or security.What We're Looking For2–3 years of IT support experience in a corporate or business environmentWorking knowledge of Windows 10/11, Microsoft 365, Active Directory / Entra ID, and basic networking (DNS, DHCP, VPN, TCP/IP)Experience with a ticketing system and working to defined SLAsHands-on experience with endpoint management tools (Intune, SCCM, or comparable)Strong communication skills; able to explain technical issues clearly to non-technical staffSound judgment in determining when to resolve an issue and when to escalateValid driver's license and willingness to travel to properties in the metro areaNice to have: PowerShell scripting; CompTIA A+/Network+/Security+ or Microsoft certifications (MD-102, AZ-900, SC-900); experience with Meraki, Zendesk, Yardi, or commercial real estate operations; AV and low-voltage familiarity.What You'll DoResolve escalated support tickets for hardware, software, network, and access issues within our Zendesk queue and defined SLAsManage endpoint lifecycle: imaging, deployment, and support of Windows devices through Intune, and management of the iOS device fleetPerform user onboarding and offboarding, including accounts, licensing, group membership, device provisioning, and access removalPerform day-to-day administration of Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive, and Entra IDSupport MFA, conditional access, and endpoint security tools, and escalate security events to the appropriate teamProvide remote and on-site support for property management and construction staff in the fieldSupport conference room AV, printers, phones, and physical access control systemsDocument resolutions and maintain knowledge base articlesComplete assigned tasks on infrastructure, migration, and security projectFor You: - Competitive compensation and comprehensive benefits - Medical, dental, vision, life insurance, and 401(k) - 3+ weeks PTO and 10 paid holidays - Continuing education reimbursement - Referral bonuses and recognition programsAbout Friedman Real EstateFriedman Real Estate is one of the Midwest's largest commercial real estate providers, with integrated brokerage, property management, construction, and mortgage banking practices. Our IT team supports 600+ endpoints across corporate offices and managed properties, on a modern Microsoft stack.Friedman Real Estate is an Equal Opportunity Employer