Service Engineering Manager

Are you a professional looking to expand your career with an industry front runner in the Lansdale, PA region?

Deciding on your next employer is not a decision to be made lightly. But if you want to work on the front lines of development, shaping the field as you go, keep reading to see what we have to offer!

Our winning team is built by continuous investment in skills development, leadership and well-being. As a global company, we offer many career paths to suit individual needs and aspirations. Apply your expertise in our industry leading team of automation professionals.

As a Service Engineering Manager, you are responsible for the following tasks:

• Lead, coach, and develop a team of DCS service engineers, fostering a culture of safety, technical excellence, accountability, and customer focus.

• Manage workload planning, resource allocation, and skills development to meet service commitments.
• Act as the primary point of contact for key customers regarding service performance, lifecycle planning, and modernization options.
• Oversee the execution of preventive maintenance, corrective maintenance, upgrades, and optimization services for DCS platforms.
• Conduct periodic service reviews and develop long-term service strategies that align with customer goals.
• Identify opportunities for service improvements, upgrades, and value-added solutions.
• Collaborate with Sales, Project Engineering, Product Management, and other internal teams to align service offerings and support product lifecycle needs.
• Support the development and execution of service agreements, including scope definition, pricing, and renewal strategy.
• Manage service budgets, cost controls, forecasting, and resource utilization.
• Ensure profitable and efficient delivery of services while maintaining high customer satisfaction.

Expectations:

The candidate must meet the following requirements:

• Bachelor's degree in Engineering (Electrical, Controls, Automation, or related discipline).
• 7+ years of experience with DCS, PLC/SCADA, or industrial automation systems.
• 3+ years of experience leading engineering or technical service teams. Strong knowledge of industrial networks, control system architecture, and manufacturing processes.
• Excellent communication, leadership, and problem-solving skills.
• This position requires a valid driver's license and the ability to travel up to 20%.
• Responsiveness to after-hours customer inquiries is also required.

We offer

We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. Includes a generous wage and benefits package that includes a company-funded registered pension plan.

Please note that any offer of employment is contingent upon a background check.

Additional Information

Delivering competitive technologies and services is what we do best. At Valmet, we continue to push forward and develop ourselves, concentrating on technology, services, sustainability, local presence, and our people.

To be included in the recruiting process, please apply directly with us online.


When everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. With over 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customer's performance forward requires creativity, technological innovations, service know-how - and above all, teamwork. Join the team!