H&M Seasonal Sales Advisor Soho

As a Sales Advisor, you’ll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You’ll use your fashion and product knowledge to give customers all the information they need for the best experience. You’ll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities* Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service Willingness to engage and have conversations with customers to provide excellent service Guide customers through our fashion trends, stories & products in all areas of the store Effectively promote and sell our products to customers Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives Represent yourself and the H&M brand positively during all customer interactions Support commercial or operational actions to reach sales targets with the store management team Fashion & Trend Awareness Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc. Use your product & fashion knowledge to share relevant information to customers Team & Development Retain and share your service, fashion and store operations knowledge and skills with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Give & receive feedback with your colleagues to learn, develop & support each other Participate in relevant available onboarding, introduction processes & trainings and courses relevant for your role & future development Retail Operations / Visual & Commercial Execution Complete full garment cycle from unpacking and refill to steaming and ensure good garment care Operate fitting room and checkout areas according to best practice & processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines Ensure good stock levels with replenishment routines on sales floor Upkeep & follow best practice for any in‑store OMNI Services & in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.) Support with opening and closing of the store Follow all H&S guidelines and legal requirements applicable to role and responsibilities Qualifications Who You Are Passionate about fashion and everything we create in‑store Motivated by giving customers a great experience Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented Enjoy working in a collaborative and dynamic environment Have sales experience that can be applied to this role Experience with customer service in fashion, retail or related industries Why You’ll Love Working at H&M We value diverse backgrounds and are committed to an inclusive workplace We offer a global talent community, client‑centric development opportunities, and inclusive benefits such as health insurance, wellness and family support programs, a company match retirement plan, paid leave programs, paid time off, community day, and a staff discount on H&M Group brands Employees receive a staff discount card for all H&M Group brands, and the H&M Incentive Program (HIP) is available to all Additional Information Job Status: Hourly, Non‑Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $18.25 per hour *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at our accessibility support email or use the Ask a Question tool. Inclusion & Diversity H&M is determined to create inclusive, diverse, and equitable workplaces. We consider all diversity dimensions in our recruitment process to ensure a fair and equal opportunity for all candidates. #J-18808-Ljbffr H&M