Director of Client Services

Job Description

Job Description

POSITION TITLE: Director of Client ServicesSALARY RANGE: $5,042.65 - $7,450.3 Bi-weekly $131,108.90 - $193,707.80 AnnualREPORTS TO: Associate Executive Director LOCATION: San Leandro, CA (Main Office)

[x]Regular [x]Full-Time [ ]Temporary [ ]Part-time

The Regional Center of the East Bay (RCEB) is one of 21 Regional Centers that are community-based, private non-profit corporations under contract with the California Department of Developmental Services. RCEB provides intake, assessment, diagnosis, and coordinates community-based services for over 25,000 children and adults with developmental disabilities in Alameda and Contra Costa counties.

RCEB envisions a future where persons with developmental disabilities are truly a part of the community. Persons with developmental disabilities receive supports and services they need to succeed. The supports and services change as the need changes.

In our dream, children with developmental disabilities live with families in typical communities. Many choose to attend their neighborhood schools and play with neighborhood friends. Adults with developmental disabilities live in the residence of their choice – with family members, with friends, or with their spouse / significant other. They engage in activities of their choice – work, volunteering, education, training, or leisure. They have meaningful relationships with friends and coworkers and are seen as valuable, contributing members of their communities.

RESPONSIBILITIES AND DUTIES:

The Director of Client Services provides strategic leadership and division-wide oversight to ensure the delivery of high-quality, equitable, and person-centered case management services for every individual and family served by the Regional Center of the East Bay. As a key member of RCEB's senior leadership team, this role is responsible for advancing the agency's mission, values, and strategic priorities; ensuring compliance with all state and federal laws and California Department of Developmental Services (DDS) requirements; and developing strong, effective leadership capacity across the Client Services Division. This role will be responsible for all functions related to case management, ensuring cross-collaboration, a cross-functional understanding across all Agency functions, and implementing systems that enhance overall organizational and operational effectiveness, while providing a high level of customer service to all partners and customers. This position requires a high level of cross-functional critical thinking and problem solving, exceptional communication skills, an ability to function in fast-paced environments with competing priorities, sound judgement and the utmost confidentiality. This position will report to the Associate Executive Director.

JOB DUTIES:

1. Oversee Associate Directors and provides long-range planning, systems improvement, performance accountability, and operational leadership for all client services programs.
2. Lead in developing, communicating, and implementing organizational policies, procedures and processes.
3. Provide strategic leadership and direction to the Client Services team, guiding Associate Directors and Client Services Managers in developing and implementing long- and short-term operational goals aligned with RCEB's mission, values, and Strategic Plan.
4. Leads the design of innovative, data-driven strategies to strengthen service delivery and organizational performance.
5. Establish, communicate, and monitor division-wide standards for program quality, service equity, regulatory and organizational compliance, documentation, and case management best practices.
6. Partner with Associate Directors, who coordinate directly with the Training Division to ensure alignment of training priorities.
7. Provide leadership with community partners in the planning and implementation of culturally and linguistically responsive services that meet the needs of clients and their families; and assure compliance with state and federal requirements.
8. Serve in a technical advisory capacity on resolving complex issues.
9. Maintain on-site high visibility and presence during business hours, with a structured schedule and flexibility as permitted by the Associate Executive Director.
10. Oversee the implementation and monitoring of the Performance Contract, regional center performance measures (RCPM) and Strategic Plan.
11. Attend all meetings of RCEB Board of Directors. Provide staff support to the Board of Directors and other groups as required.
12. Perform other duties and responsibilities as assigned by the Associate Executive Director.

MINIMUM QUALIFICATIONS:

1. Master Degree in social work, psychology or closely related health or human services field.
2. Ten years of increasingly responsible management and/or leadership experience in providing services to persons with intellectual and/or developmental disabilities with at least five (5) years in the Regional Center system.
3. Previous experience in the Regional Center service system required.
4. Excellent written and oral presentation skills and problem solving capability.
5. Possession of automobile and valid California driver's license with current auto liability insurance.

PHYSICAL REQUIREMENTS:

• Primarily sedentary office work: typing, data analysis, standard mobility.
• Regular lifting of up to 10 lbs.; occasional up to 20 lbs.
• Requires ability for near/far vision, communication, and fine motor tasks.
• Office environment with moderate noise; occasional interactions with distressed individuals

BENEFITS:

At the Regional Center of the Easy Bay, we offer a full spectrum of competitive benefits including:

• 3 weeks paid vacation + 12 sick days
• 14 paid holidays + 3 floating holidays
• Multiple options for medical care (including Kaiser at 100% employer paid for employee)
• Dental and vision plans
• CalPERs Retirement (pension),
• Student Loan Forgiveness*
• Flex schedule, if applicable
• Work at Home schedules, if applicable
• Employee Assistance Program, including mental health care

* The Public Service Loan Forgiveness program is a federal program that forgives student loan debt for nonprofit employees after 120 qualifying payments. Employees who work at least 30 hours per week for a governmental, 501(c)(3) nonprofit, or other qualifying nonprofit organization may apply to have the balance of their student loans forgiven (tax free) after making 120 monthly payments.

Regional Center of the East Bay (RCEB) does not discriminate against job applicants on account of race, color, creed or religion, national origin including language use restrictions, sex, gender, gender identity or expression, age, sexual orientation, marital status, physical or mental disability, medical condition or HIV/AIDS status, political affiliation, military or veteran status, genetic characteristics, or ancestry.