Dual-Housekeeping Manager

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

SUMMARY

Maintains a high quality of services offered to guests through management of the daily functional areas of the Housekeeping department. Departmental efforts should maintain established operational standards.

JOB DUTIES

• Interviews, selects & train associates
• Motivates staff through positive reinforcement, and leading by example
• Provides input during the preparation of the annual budget
• Attends required meetings and training
• Conducts departmental and other required meetings for which s/he is responsible
• Ensures that established back-up/emergency procedures (reports, equipment, etc.) are in place
• Ensures that all departmental policies and procedures are adhered to
• Implements Baywood & Brand promotional programs and procedures
• Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.
• Monitors cleanliness and neatness of departments for which s/he is responsible.
• Monitors inventory of supplies, placing orders in a timely manner.
• Communicates with other departments, therefore promoting a seamless operation.
• Ensures that all equipment is maintained properly. Routinely inspects equipment
• Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc
• Administers disciplinary action, following company guidelines
• Administers performance appraisals
• Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines. Ensures proper staffing to service business demands. Provides coverage as needed
• Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required
• Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines
• Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location
• Participates in safety initiatives and is an integral part of the Safety Committee
• Completes incident reports, taking appropriate action. Notifies appropriate parties
• Performs role of Manager on Duty as needed
• Participates in the BEAR activities and other company sponsored community service & fundraising events
• Additional duties may be added at any time at the discretion of management
• Consistently models the behavior of a ' Baywood Ambassado r' who:
  • Maintains a professional image, including grooming, verbiage, and body language, at all times
  • Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact
  • Actively listens to guests and associates, responding appropriately to their questions and/or concerns Seeks guidance and/or assistance from others to ensure satisfaction
  • Fosters teamwork by offering assistance to others, as needed
  • Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
  • Recommends other Baywood properties to our guests, when appropriate
  • Makes a genuine effort to identify and seize each golden opportunity to 'WOW the guest!' demonstrating our motto 'It's Better at Baywood!'

Education:

• Bachelor’s degree in hospitality or related field, however skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses:

• Brand Certifications preferred

Experience:

• Minimum of 2 years hotel experience
• Minimum of 2 years management experience, of which 1 year is in Hospitality Management.

Additional Skills:

• Bi-lingual (Spanish & English) preferred, as needed for geographic market
• Proficient in Microsoft Office® (Excel, Word)
• Proficient in Google Apps for Work (Docs, Sheets, Mail, Calendar, & Drive)
• Proficient in the hotel’s Property Management System preferred
• Ability to communicate effectively, both written & oral
• Ability to multi-task
• Ability to motivate and lead a team
• Ability to obtain information from various sources, quickly analyze the issue and provide a responsible course of action.
• Ability to operate standard office equipment, including: computer, copier, & printer
• Ability to perform job duties of all positions within the department
• Ability to learn and adhere to Brand & Baywood Hotels’ standards
• Ability to take information from various sources and determine a responsible course of action
• Ability to understand interdepartmental relationships
• Ability to operate office equipment and industry specific software (PMS)
• Ability to remain calm during stressful situations

PHYSICAL DEMANDS

• Walking and Standing: Frequently.
  • Must be able to carry 40 lbs. up to 25 feet.
• Sitting: Infrequently
• Bending, Stooping, Reaching: Frequently.
  • Must be able to bend at the knees with up to 40 lbs., standing to an upright position.
• Lifting, Push/Pull: Often .
  • Must be able to lift 40 lbs. to the waist, chest, and above the head.
• Driving: Infrequently
• Traveling: Infrequently

Environmental Conditions:

• Inside: Frequently
• Outside: Moderately