Medical Scheduler

Overview Department/Unit: HBD - Internal Medicine. Work Shift: Day (United States of America). Salary Range: $46,215.00 - $60,080.00. Responsibilities Assist all patients that report to the front check‑in desk. Greet patients in a prompt, courteous and professional manner. Interact with a diverse patient population. Utilize the electronic medical record to maintain patient records via registration process and scan functionality. Update insurance information, arrange appointments, collect patient co‑pays and perform other duties assigned at the time of check‑in for scheduled appointments. Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state and work with facilities to obtain proper consents from patient proxies. Schedule follow‑up appointments and referrals as needed when patients check out. Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies. Answer incoming phone calls and direct them appropriately to team members. Convey a professional image by adhering to the established dress code. Responsible for registration and scheduling process for complex patients. Prepare patient disability and out‑of‑work / school paperwork. Discuss financial obligations and explain regulatory forms, and answer patient questions. Work in multiple systems during patient‑facing interactions and telephone call receipts to complete accurate registration and support clinical workflow. Understand and promote patient and employee safety; ensure a safe environment and promptly report issues. Maintain compliance with HIPAA Protected Health Information and other federal and New York State regulations. Qualifications High School Diploma/G.E.D. - required. 2–3 years of office experience, or one year of related experience in a medical practice - preferred. Experience using an electronic health record and Microsoft Office. Excellent customer service skills. Ability to multi‑task in a high patient volume unit. Strong time management skills and ability to learn and utilize resources. Strong teamwork skills and work ethic. Good judgment and problem‑solving ability; escalation of issues as needed. Physical Demands Standing (occasionally); Walking (occasionally); Sitting (occasionally). Lifting (constantly); Carrying (rarely). Pushing, pulling, climbing, balancing, stooping, kneeling, crouching, crawling, reaching (rarely). Grasping, feeling (occasionally). Talking (rarely); Hearing (constantly). Repetitive motions (constantly). Eye/hand/foot coordination (frequently). Working conditions: Extreme cold (rarely); Extreme heat (rarely); Humidity (rarely); Wet (rarely); Noise (occasionally); Hazards (rarely); Temperature change (rarely); Atmospheric conditions (rarely); Vibration (rarely). EEO Statement Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. #J-18808-Ljbffr 100 Albany Med Health System