Automotive Service Writer

Benefits:

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Automotive Service Writer / Service Advisor

Nate's Garage – Randolph, MN

Expected Compensation: $65,000–$135,000+ per year

Compensation includes a competitive base salary plus performance-based commissions and bonuses. Top performers have the opportunity to earn well into six figures.

Join One of Minnesota's Fastest Growing Independent Repair Shops

Nate's Garage is looking for a motivated, customer-focused Service Writer to join our growing team. If you're passionate about helping customers, enjoy sales, and want an opportunity to earn an excellent income while working with an outstanding team, we'd love to meet you.

We are a modern, family-owned automotive repair and collision facility committed to exceptional customer service, honesty, and quality workmanship.

What You'll Do

As the first point of contact for our customers, you'll be responsible for creating an outstanding service experience while helping our technicians stay productive.

Your responsibilities include:

Greet customers professionally in person and over the phone

Listen to customer concerns and accurately document vehicle issues

Build estimates and recommend necessary repairs

Present repair recommendations with confidence and integrity

Schedule appointments and manage shop workflow

Communicate repair status and timelines throughout the repair process

Coordinate with technicians to ensure accurate diagnosis and repair planning

Order parts when necessary

Close repair orders and collect payment

Follow up with customers after repairs

Build long-term customer relationships that generate repeat business

Maintain accurate records using our shop management software

Help the team achieve weekly and monthly sales goals

What We're Looking For

Automotive service advisor or service writer experience preferred

Strong sales and communication skills

Friendly, positive attitude

Excellent organization and multitasking abilities

Comfortable using computers and shop management software

Ability to explain automotive repairs in customer-friendly language

Team player with a strong work ethic

Professional appearance

Valid driver's license

Performance Expectations

Successful candidates consistently demonstrate:

50% or higher estimate close ratio

25–30 completed repair orders per week

Exceptional customer communication

Accurate estimates and repair documentation

Efficient scheduling that maximizes technician productivity

High customer satisfaction

Consistent customer follow-up

Positive teamwork and leadership

Benefits & Compensation

Expected Annual Compensation: $65,000–$135,000+

Competitive base salary

Performance-based commission structure

Weekly and monthly bonus opportunities

Paid vacation

Paid holidays

Ongoing paid training

Advancement opportunities into management

Stable, year-round employment

Why Work at Nate's Garage?

Modern, fully equipped repair facility

Family-owned company with a strong reputation

Positive, team-oriented culture

Leadership committed to employee growth and success

Consistent workflow and loyal customer base

Career advancement opportunities

Opportunity to grow with one of Southeast Minnesota's premier automotive repair businesses

If You Are...

Customer-focused

Honest and dependable

Competitive and motivated

Passionate about helping people

Looking for a long-term career instead of just another job

Apply today and become part of the Nate's Garage team!