Customer Service Representative IV - Salary

Job Description

Job Description

Description:

The Customer Service Representative IV provides clerical support for inbound and outbound logistical operations. Coordinates inventory management, office, warehousing, and transportation activities to optimize inventory levels and minimize costs. Supports a variety of logistical functions, including dispatching, sourcing, purchasing, and receiving.

Duties/Responsibilities:

•Interacts with customers via telephone, email, or in person to provide support and information on products or services.

•Gathers needed information on and understanding of customer demands; meets specific needs for dispatching, inventory management, distribution, and fulfillment. 

•Builds and maintains relationships with customers to identify opportunities for new services and further expansion of logistics facility. 

•Answers phones, sorting, distributing mail, and preparing documents. 

•Schedules shipments to ensure delivery by promised deadlines. 

•Receives orders and assigns shipments to appropriate carriers. 

•Assists customer service representatives with order status inquiries and special customer needs. 

•Analyzes inventory procedures; recommends updates and improvements to Assistant Business Operations Leader. 

•Maintains consistent stock of inventory, ordering new stock up to pre-authorized limit as inventory dwindles. 

•Establishes and maintains backup source for high-demand items. 

•Assesses inventory reports and order patterns to identify items in need of automatic, recurring delivery. 

•Provides inventory reports to purchasing and inventory control manager. 

•Develops and maintains good working relationships with vendors. 

•Maintains accurate daily records of goods received and shipments made. 

•Conducts frequent spot and partial audits of physical inventory. 

•Assists with periodic (at least monthly) physical inventory audits. 

•Performs other related duties as assigned.

Requirements:

Required Skills/Abilities:

• Excellent interpersonal and customer service skills.
• Service-oriented and able to resolve customer grievances.
• Excellent communication skills including active listening.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalent preferred.
• 5-7 years of customer service experience required.

Physical Requirements:

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position requires concentration, accuracy, and focused mental effort.
• Works in a normal office environment with occasional exposure to warehouse heat, moderate noise, dust, dirt, and fumes.
• Occasionally lift, carry, push, or pull up to 20 pounds.