Resource Service Engineer

Job Description

Job Description

Benton Communities is a Columbia, Maryland based residential property management firm dedicated to creating thriving communities throughout the Mid-Atlantic region. With a portfolio of over 5,000 multi-family, and senior apartment homes, our Benton Communities team is adept at managing both conventional and affordable communities. At Benton Communities, we continually strive to create a vibrant environment for our residents, our team members, and our communities at-large.

Position Title:

Resource Service Engineer

Position Summary:

The Resource Service Engineer provides maintenance support services to communities

throughout the portfolio under the direction of the Senior Director of Maintenance. Provides

expert maintenance assistance as a relief manager, internal consultant, trainer and pre

inspection preparation.

Accountable To:

Residents and Operations Team

Report To :

Senior Director of Maintenance

The essential functions of the Resource Service Engineer are as follows:

• Projects a professional image in all aspects of work performance, which includes, but is not limited to personal habits, demeanor, and attire. Meets company standards on conduct, attendance, etc. Models Mission and Foundations.
• As required, performs day-to-day maintenance duties and repairs to assure the preservation and upkeep of the community systems, fixtures and equipment.
• Performs maintenance repairs of essential mechanics such as:

HVAC Appliances

Hot Water Heaters Electrical

Plumbing And other major repairs.

• Upon assignment to a property, quickly assesses critical and current needs in order to prioritize services and resources. Creates an implementation plan, accordingly. Understands financial implications of decisions.
• Collaborates with Regional Managers and Community Manager to assign responsibilities to individual staff members as appropriate. Keeps responsible Regional Manager and Senior Director of Maintenance abreast of on-going progress and changes.
• Provides one on one training for new Service Managers in the first 30 days of their employment. Provides new hire Service Manager Training according to prescribed protocols. May be called upon to provide additional support to Service Managers as needed.
• Performs the emergency corrective actions required to address conditions such as sewer back-ups, flooding, system break downs, etc. The corrective action also includes cleaning up during and after the condition is resolved.
• While serving as a relief Service Manager, assigns responsibilities to Service staff members as appropriate. Supervises the work of Service staff to ensure maximum efficiency.
• When performing preventative maintenance inspections, follows prescribed procedures to inspect, document deficiencies and outline specific conditions, within the building and assign or perform needed repairs for residents or common areas.
• Understands financial implications of job duties. Acts accordingly.
• Coordinates with the Community Manager on scheduling preventive maintenance work and maintains logs for preventive maintenance, as needed.
• Maintains equipment on the property in the best possible condition.
• Ability to comprehend and follows the precautions stated on the Material Safety Data Sheets (MSDS) for all hazardous material used in the course of performing the functions of this position
• Performs other duties as assigned or necessary.

Qualifications

Education & Experience Requirements

At least five year related experience and/or training; or equivalent combination of education and experience required. HVAC, electrical, plumbing certifications highly preferred. Ability to communicate with residents and staff. Must be a knowledgeable, enthusiastic and effective trainer of maintenance systems and protocols. Ability to read, construct simple written sentences and uses units of weight measurement, volume, and distance is necessary.

Essential Equipment Skills

1. Power tools 10. Fire extinguisher
2. Hand tools, broom, mop, snow shovel 11. Snow removal equipment
3. Shovel Television and VCR
4. AC units Ladder
5. Vacuum cleaner 14. Computer
6. Tub and shower units 15. Security camera
7. Sinks and commodes 16. Landscaping equipment 8. HVAC system 17. Pager/beeper
8. Fire alarm system

1. Physical Activities and Requirements
2. Standing (or alternate method)
3. Walking (or alternate method)
4. Hearing (or alternate method)
5. Reading (or alternate method)
6. Maximum weight carried 120 lbs. 60-100% regularly
7. Average weight carried 30 lbs.
8. Lifting and carrying
9. Reaching overhead
10. Pushing/pulling/bending
11. Stooping/kneeling/crouching
12. Repetitive motion
13. Sustained visual concentration
14. Ascending and descending stairs 25-59% frequently
15. Speaking (or alternate method)
16. Sitting
17. Writing (or alternate method) 11-24% occasionally
18. Sustained mental concentration
19. Operation of vehicle

1. Environment

1. Contact with substances that could cause allergic reactions: paints, oils, lubricants, cleaners, ozone, dust, odor remover/deodorizer, smoke (in lobby), and pest spray.
2. Protective equipment: safety glasses, rubber gloves, face masks, and back supports.

Benefits Offered:

Excellent benefits package, including PTO accrual for full-time employment up to 120 hours during the first year of employment which increases by one day with each additional year of employment up to 200 hours. We also offer health, dental, vision, life, LTD, AFLAC, and matched 401(k) programs with eligibility on the first of the month after 60 days of employment. We offer a $1500 annualized waiver, if health insurance coverage is not needed. In addition, 10 paid Holidays and Veteran's Day for our employees that are Veterans (thank you for your service!); Birthday PTO after one year of employment; Personal Day after 6 months of employment; and 4 Wellness Days each year. Position is eligible for a bonus potential. On-call Service Manager/Service Technician and Community Manager will receive a $25 monthly cell phone reimbursement.