Case Manager - Fresh Meadows

Compensation $60,000 - $65,000 yearly commensurate with experience. Benefits We offer three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer educational benefits for tuition loan reimbursement, tuition costs, and textbooks. Description The Housing Works Emergency & Transitional Housing Program (ETH) provides time‑limited transitional housing and support services to individuals reentering the community following periods of incarceration or other justice system involvement. Program participants engage in onsite services, including case management, vocational training, housing advocacy, and mental health support that address barriers to accessing housing in the community and help build skills that participants can use to achieve and maintain stable functioning. This position will be based at the Fresh Meadows, Queens program site and is designed for participants with high‑level care needs such as mental illness, substance use disorders, or chronic medical conditions. Reporting to a Case Management Supervisor, the Housing Case Manager will conduct psychosocial assessments and intake procedures with newly enrolled clients, co‑develop interdisciplinary treatment plans, connect individuals with services to address social determinants of health, facilitate group level interventions focused on developing independence skills, and assist participants with transitioning to more permanent housing alternatives. Responsibilities Primary: Manage a caseload of approximately 30–35 clients with moderate to high level of care needs. Conduct psychosocial assessments and intake procedures with all newly enrolled clients. Conduct housing eligibility screenings to inform individualized housing plans. Co‑develop interdisciplinary treatment plans with clients and review every 30 days. Assist clients with identifying and securing more permanent housing alternatives. Help clients obtain or retrieve vital documents such as government‑issued IDs, social security cards, birth certificates, etc. Assist clients with benefits and entitlements enrollment. Participate in case conference meetings, staff meetings, and other agency meetings. Connect clients to health, wellness, and other support services to address social determinants of health. Coordinate care with clients’ external providers and social support systems. Meet with clients regularly according to program workflows and quality standards. Facilitate group level interventions aimed at promoting skills for independent living. Escort clients to service appointments as needed and assist with alternative transportation services. Complete required data entry and program outcome tracking for contract compliance. Submit daily, weekly, monthly, and ad hoc reports in a timely manner. Actively participate in the program’s quality improvement projects. Promote Housing Works’ core values in day‑to‑day activities. Perform other tasks as assigned by supervisor. Secondary: Provide culturally competent services in accordance with Housing Works policies and practices. Engage in advocacy efforts as outlined in Housing Works and the Justice Initiatives Department policies. Work with clients of diverse backgrounds with varying levels of service needs. Collaborate with other team members within the Justice Initiatives Department and cross‑agency. Other functions that may be required: Attend and participate in staff meetings and trainings as scheduled. Respond to emails, texts, and phone calls. Show flexibility to work pre‑scheduled evening hours as needed to meet client service deliverables. Requirements Bachelor’s Degree in social work, psychology, or another related field required. If no Bachelor’s Degree, a minimum of 3 years of case management or direct care services is required. Experience providing case management or direct client services. Experience working with justice‑involved individuals, as well as substance use and mental health issues. Strong written documentation and communication skills. Good problem‑solving skills and ability to work autonomously. Proficiency with Microsoft Office Suite, particularly Excel. Additional Competencies Preferably bilingual in Spanish. Excellent written and oral communication skills. Proficient technical skills to perform tasks related to Microsoft Office, email, and case management systems. Ability to work independently and collaboratively with the team. Dependability and reliability to arrive and depart timely for scheduled shift. Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Housing Works complies with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which the company has facilities. #J-18808-Ljbffr