Account Manager

Description

Copper State Bolt & Nut Co. has been a trusted name since 1972, known for our unwavering commitment to excellence. As a family and women-owned business, we serve over 16,000 customers worldwide through 30+ facilities. Our dedication to quality fosters strong partnerships with customers and suppliers. While fasteners are our foundation, we also provide construction products, industrial supplies, safety items, and more. With 50 years of experience, we continue to strive to be first choice for our employees, first choice for our customers, and first choice for our suppliers.
Industrial Account Specialist - Mining & Utility

Copper State Bolt & Nut Co. is seeking a detail-oriented and customer-focused Industrial Account Specialist to support key Mining, Utility, Refinery, Rail, Manufacturing, and Heavy Industrial customer accounts.

This role is ideal for someone who enjoys managing complex customer account activity, coordinating internal processes, supporting sales teams, and working in a fast-paced industrial distribution environment. This is primarily an inside support/account coordination role rather than an outside sales or business development position.

The Industrial Account Specialist will work closely with Industry Inside Sales, Regional Directors, branch teams, and large industrial customers to support operational account activities, customer-specific requirements, reporting, pricing administration, and project coordination.
Industries Supported

• Mining
• Utility
• Refinery
• Rail
• Heavy Industrial Operations
• Industrial Contractors
• Manufacturers serving industrial customers

Responsibilities

• Manage customer account maintenance, contract pricing, profiling, and sales/inventory agreements
• Support large industrial customer accounts with operational and administrative account activities
• Coordinate customer-specific requirements including portal invoicing, summary invoicing, and special processing requests
• Generate and maintain customer analytics, reporting, and transaction data
• Assist Industry Inside Sales teams with large projects, service transitions, and account support initiatives
• Coordinate with outside sales, inside sales, branch teams, and leadership to support key customer accounts across multiple locations
• Maintain accurate customer records, pricing files, and account documentation within ERP and internal systems
• Assist with data management, customer item maintenance, and account-related troubleshooting
• Provide responsive customer service and internal support in a high-volume industrial distribution environment

Qualifications

• 2-5 years of experience in industrial inside sales, industrial customer service, account coordination, or manufacturing/distribution support preferred
• Experience working in industrial distribution, fasteners, MRO, electrical supply, construction supply, manufacturing, or related industrial product environments strongly preferred
• Knowledge of fasteners, mechanical components, industrial products, or engineered products preferred
• Strong attention to detail, organization, and follow-through
• Comfortable managing multiple priorities and working with large amounts of customer/account data
• Strong communication and problem-solving skills
• Intermediate Microsoft Office skills required, especially Excel
• Experience with ERP systems or industrial distribution software is a plus

Shift:

Mon - Fri: 7:00 AM - 4:00 PM