Director of People Experience

Director of People Experience

Brooklyn, NY

$100,000-$160,000

A growing facility services company is seeking a Director of People Experience to create an exceptional employee experience that drives outstanding client service. This is a hands-on leadership role that blends People Operations, HR, hospitality, training, and culture , ensuring every employee is engaged, well-trained, and delivers a consistent white-glove experience across multiple locations.

Responsibilities
• Lead the full employee lifecycle, including recruiting, onboarding, training, development, and offboarding.
• Build a culture focused on teamwork, accountability, hospitality, and exceptional service.
• Develop employee engagement, recognition, and retention programs that create a positive workplace.
• Design and lead training programs that prepare employees to deliver a professional, white-glove client experience.
• Coach managers on leadership, communication, performance management, and employee development.
• Oversee HR operations, employee relations, compliance, benefits, leave administration, and company policies.
• Partner with Accounting to ensure payroll accuracy, timekeeping, and labor budget compliance.
• Build scalable HR systems, processes, and reporting to support a growing multi-site organization.
• Work closely with executive leadership to develop workforce strategies and maintain a high-performing culture.

Requirements
• 5+ years of leadership experience in Human Resources, People Operations, Employee Experience, Hospitality, or a related field.
• Experience leading teams within a multi-site organization.
• Strong background in recruiting, employee relations, training, coaching, and organizational development.
• Excellent leadership, communication, and relationship-building skills.
• Ability to create a positive employee culture while maintaining high standards of accountability.
• Strong understanding of HR compliance, labor laws, payroll practices, and performance management.
• Experience in facility services, property management, hospitality, healthcare, or another service-focused industry is highly preferred.
• Bilingual English/Spanish.